Hi there and welcome
Do you recieve an error when your try to connect?
when i click on network connections it gives me "Lan or High Speed Internet"; Wireless Network connection or Steve's iphone; which says 'network cable unplugged'.
ok, click on Wireless
look for the iPhone in the list of available networks please
and connect to it there please
it finds and connects to my home wireless network, it also finds my neighbors wireless network. it doesn't find the iphone right now although it has before.
are you 100% the iPhone is broadcasting it?
What are you using to make the hotspot on the iPhone?
on the iphone, under settings, personal hotspot is on. wi fi is off, cellular data is on, data roaming is on. i took the phone to at&t store yesterday and it connected to everything they tried via personal hotspot.
ok, turn on wifi
then look for it under wireless on the computer please
it's on now
ok, now try to connect to it on the laptop please
i refreshed network list, still doesn't find it
now it's not finding my neighbors network either
is it seeing any?
yes it sees my home network and connects to it just fine
ok, let me check something
please download and install all updates
restart and then try please
ok. but i just got the laptop out of the shop yesterday and they updated everything as of yesterday.
can you make sure please
just by going to that site
it has some office 2010 updates, install them?
do all of them
there are 25 of them so this may take a few minutes
about half way
we're back up
ok, now try to look for the iPhone network in wireless connections
still doesn't find it
do you have iTunes installed?
what about plugging phone into usb port and connecting to personal hotspot that way? yes itunes is installed
it should be working wirelessly
on the iPhone
hold the power and home button
for 10 seconds till you see the apple logo
it will restart, when it does, enable the hotspot and try please
done. still doesn't find it
ok, then we need to do it via cable
turn off the hotspot
In the iPhone's settings menu, tap General > Network > Internet Tethering. Slide the Internet Tethering switch to On
connect the iPhone to the computer
we are plugged in, it asks me which pictures i want to copy then opens word
ok, close word
go to control panel
Network and connect to it there please
at network connections
ok, do you see the iPhone listed to connect to?
i get wireless network connection or local area network
you selected Connect to a Network?
use that, then look for the iPhone please
i don't have that selection
Connect to a Network?
wait, you have xp
one minute please
don't see it
yes . xp
sorry, click start, Connect To, Show All connections
i get LAN or High Speed internet; then it lists wireless network connection and local area network
choose High Speed please
i'm at the same place i was before
yes, and before you saw Steves iPhone?
it says network cable unplugged. in the past i have seen steve's iphone briefly
ok, can you download and install the latest version of iTunes please to replace iPhone driver
do it from here
ah. i don't have itunes loaded on this laptop.
you said you did! :)
ok we need that
please do that, then try via wireless
to connect to the hotspot
sorry about that. looking at two screens in getting confused in my dotage. downloading now.
its no problem
less than 2 minutes to go
ok, it will need a restart
so bookmark this page to return please
when you restart, to resume this chat you need to return to this page
I always have people book mark it (add to favourites)
so they know where to come
windows says it cannot install apple mobile device ethernet because it is being used by another process. do i need to unplug iphone?
still copying new files
phone is unplugged
ok, see you when you get back
ok, now dont connect the cable
first enable the hotspot
and see if you can see the wireless iPhone
it sees steve's iphone but steve's has got weird symbols in it
ok, try to connect
it ask for network key?
ok, did you set one?
i used wifi password XXXXX iphone
i did not set one on laptop
ok, use the key you used on the iPhone please
it shows my home network connected not iphone
when you connected to the iPhone?
go to the iPhone, leave hotspot on but turn off wireless
then try to connect again please
home network connects adn steve's iphone disappears
is the iPhone connected to your wifi when you enable it?
so to clarify, you connected to Steves iPhone, yet it connected to your home network?
laptop 'saw' steve's iphone. but laptop connected to my home wireless network. it said searching for network connection on steve's iphone then switched this phrase to home network and connected to it
turn off the hotspot please
and try to connect via cable
turned off personal hotspot on iphone. plugged iphone into usb. laptop says new hardware found, apple iphone, then displays a box with 'apple iphone' then in the box asks me to select ms scanner and camera wizard or select ms word
close that window
then try to connect to it like we did before please
ok, its taking me to steve's iphone properties and says 'connect using broadcom netxtreme gigabit ethernet
ok, has it completed the connection?
and you have internet via it? diconnect the network cable to test
i think i know the other problem wirelessly to
but lets see this working first
it says local area connection, connected, firewalled, apple mobile device ethernet. but the wireless network connection to my home network is still connected
ok, diconnect from the wireless
and test you are now getting internet via the iPhone please
ok, and its got internet?
you want to test something for the wireless?
or is this a good enough solution?
I think I know the issue with the wireless one as well
do you want to try?
ok, disconnect from the iPhone
enable hotspot on the iPHone
tell me when you have
ok, now disconnect the wifi router from power, then connect to the wireless of the iPhone
tell me the results please
are you there
not connecting to iphone wifi
what was the error?
it doesnt see iphone
ok, forgot to mention, did you also turn wifi on the iPhone?
ok, and still didnt connect?
ok, then you will need to use it via the cable
we know this method works
Let me know please if I can be of further assistance
thank you so much. this is great. no one else has been able to help. thanks again!
please remember to click Accept
and take care!