Hi there and welcome
can you please disconnect the power from the wifi router and wait 2 minutes
reconnect the power
wait 2 minutes
then try to connect and let me know the results please
I still cannot connect. I don't know the address for my router here. All I have is from Buffalo,NY . I don't have the address from Bright House.
ok, what do you see in the list of wireless networks?
I see Loos, loos residence, RXDZCHN3SE, and add Wi-Fi networks
any of these are yours?
Yes, but only in Buffalo, NY
sorry I dont understand
all those addresses are what we use in Buffalo with Verizon. Here in FL we have Bright House
ok, are any computers connected to the wifi router?
yes, my laptop is connected to my router
it can be used that way, or I can plug it in and not use up my battery
ok, what is the namke of the wireless network the laptop connects to there?
ok, and on the Tablet you dont see Bright house?
did it ever connect?
not to the Tablet, I just purchased it today
ok, and when you go to connect on the tablet you dont see bright house listed, correct?
I have no SSID number/letters to enter , and I have no Bright House connectionappearing on the tablet
ok, can you disconnect the router from the power
wait 2 min
reconnect and wait 2 min
then try to connect the tablet please
it will not connect or say Bright House and I have no SSID address to add in the add network
you restart the router following my steps?
as you need to wait 2 minutes after disconnecting the power
yes, I turned off the connectionwith tabs on my computer, I did not shut down the router
ok, as I requested, disconnect power on router
then try again please
ok I wiill try
I was told not to shut off the power to the router or I will loos the connection. Is this true?
that is correct, but when you connect the power it will automatically connect again
I did all that and it still does not connect
I have no password XX enter when it asks for that
I need to eat my dinner. can we resume in 15 minutes?
yes, no problem
the fact is asks for a passwordis good
OK I have returned
ok, do you remember the wireless password XXX set for this router?
I have it, yes
ok, enter it in as you said it was asking for it correct?
it says on the tablet not in range
ok, can you move the tablet closer to the router please
it is trying to connect right now
it is scanning
then it asks for network SSID and I only have the one I use on the Verizon network, i don't have the one for Bright House
does it list bright house?
I though you said it was asking for a password?
No to the Bright House, first it asks for password, then it asks for SSID
it does not accept what codes and or passwords I put into there, it does say the one network is disabled
ok, unfortunatly I am out of ideas on this problem
I will have to opt out sorry and another expert will take over with new ideas
I am sorry. maybe I can call Bright House and they could tell me what to do.
its ok, but we need to know the network SSID else we wont be able to connect
I would rather make that call and then come back and ask questions here maybe later tomorrow
I should be able to obtain that from Bright House, right?
correct as they have set it up for you
and once you have this you should then be able to connect straight away
you would also need the passwordc
OK how do I exit on here?
if you were happy with my assistance you press Accept, else you can just close this window
and enjoy your day