Hello, you didn't need need to leave me negative feedback as I am trying to help. You just need to click "Reply to Expert" to let me know that the procedure didn't work.
If the username is not accepted, then that's probably because the person that installed the router changed the default settings.
Ok, please follow the steps below to reset the router. Please note the wireless network name will be changed to "netgear" or "wireless" and no password will be asked (we can setup a password after all is working OK)
1- Make sure the wireless router
is turned ON.
2- Press and hold down the "reset" button on the back of your router for 30 seconds. The reset button is inside a very tiny hole on the back of the router. Please use a paper clip to push it for 30 seconds
3- Then release the button and wait 30 seconds.
4- Then unplug it from the electricity outlet, wait 10 seconds and replug it to the electricity outlet
5- Make sure the internet modem is connected to the "WAN" or the "Internet" port on the back of the router
6- Unplug the internet modem from the electricity outlet, wait 10 seconds and then replug it to the electricity outlet.
7- Wait 5 minutes (yes, 5 please)Then please follow the steps below from your computer with Windows Vista:
1- Click Start
2- Click Control Panel
3- Click "Classic View" on the left
4- Click "Network and Sharing Center"
5- Click "Connect to a Network" (on the left)
6- You will see a list of wireless networks, please select your network name ("Netgear" or "Wireless") and click "Connect" (If you don't see any network name listed, please let me know)
Then connect form your wireless phones or any other wireless device, to the "Wireless" or "Netgear" network.
Please click the "Reply to expert" button below to let me know.