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Hello, my name is XXXXX XXXXX I will try to assist you. If you have forgotten your password, the only option is to reset the nook color to factory settings:
ok, please be patient with me I am not very good at this stuff. ok?
my nook turns off and on on the side, there is no keyboard
OK, try this: To erase and deregister your NOOKcolor, do this:1. Tap the Erase & Deregister Device menu choice on the Device Info screen. Your NOOKcolor displays a page for erasing and deregistering your device.2. Tap the button labeled Erase & Deregister Device . A dialog box appears, asking you to confirm that you want to reset your NOOK.3. Tap the button labeled Reset NOOK . Your NOOKcolor displays a messaging saying it is deregistering itself. Once your NOOKcolor has deregis -tered itself, it displays a message saying that it is clearing data. Once data has been cleared off the device, your NOOKcolor reboots itself.To re-register with your existing account, or to register with a new account, follow the instructions for getting started.
it won't let me connect to the internet and I have to be connected to reset
its asking for the password. ugh
it says the guest access password XXXXX be found using Cisco Connect?????
Is the wifi switched on?
ok this is really a stupid question where do I find that one?
Go to the Wireless settings page and see if the Wifi status is on or off. If its off, tap the Wifi button to turn it on.
no it is on
it is saying it is redirecting our request. and would I like to continue and attempt to login with the web browser?
Choose no. On the Wireless settings page, tap your networks name, enter in your networks password, then tap Connect.
i have no idea what my internet ssid numbers are
The default SSID is located on the router
as well as the default security key (10-digits)
ok, that is in the other room, be right back after i get that, is it located on the back?
Either the back or on the side
i found 3 sets of numbers but all of them are more than 10 numbers
What is the make and model of the router?
it says i am connected to the internet but redirected and wants to attempt to login with the web browser. I have a head ache. ugh
and it goes right back to the password XXXXX
now it says I am not connect to the internet
If you cant reset the Nook without the password, then I'm out of ideas.
ok, thanks anyway
I'll opt out and let another expert help you.