How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Randy IT Tech Your Own Question

Randy IT Tech
Randy IT Tech, Network Administrator
Category: Networking
Satisfied Customers: 8989
Experience:  Information Technology Specialist
Type Your Networking Question Here...
Randy IT Tech is online now
A new question is answered every 9 seconds

My I-phone wont connect to my Linksys wireless-G 2.4 GHz router.

Resolved Question:

My I-phone won't connect to my Linksys wireless-G 2.4 GHz router. My laptop does just fine. Is the router just outdated?
Submitted: 4 years ago.
Category: Networking
Expert:  Randy IT Tech replied 4 years ago.
Hi! Thank You for using JustAnswer. My name is XXXXX XXXXX I will assist you with your question and get your problem resolved! I will need a little more info please,
What its the brand and model of your router?
Customer: replied 4 years ago.
Linksys Wireless G 2.4 GHz
Expert:  Randy IT Tech replied 4 years ago.
Try this on the iphone and let me know, Reset your network settings, tap Settings > General, then scroll down and tap Reset > Reset Network Settings. Then try and connect again, If you still cant connect,

Tap Settings > Wi-Fi.

Available Wi-Fi networks appears under "Choose a Network..."

Locate and tap your home network,

Tap in your Password-
If you are not sure you have the right password, I can help you locate it.

Tap the blue arrow next to your current Wi-Fi network Tap the “DNS” field and enter the following Select manual Then try and connect again
Customer: replied 4 years ago.
I followed your directions carefully and it didn't work.
Expert:  Randy IT Tech replied 4 years ago.
Do you get an error message?
Customer: replied 4 years ago.

Just "unable to join network"


Expert:  Randy IT Tech replied 4 years ago.
The password XXXXX need to enter is the one you use to connect to internet through your router.
Do you have a windows computer currently connected wirelessly to the internet through the router you need password XXXXX?

If yes, which version of windows do you have?
Customer: replied 4 years ago.

My computer is currently wired, but I can connect wirelessly when I want to. I never have to enter a password XXXXX my laptop, it just automatically connects to the internet.


I went back to my wireless set up to get the password. I assume that's the one?


How can I tell what version of Windows I have? I believe it's a Vista for business.

Expert:  Randy IT Tech replied 4 years ago.
If you already know how to get to your wireless settings page I will not need the version of windows.
Have you ever connected to any other wi fi on the iphone before?
Customer: replied 4 years ago.
Expert:  Randy IT Tech replied 4 years ago.
Does your home network show up in the list of available networks?
Does it have a lock symbol beside it?
Customer: replied 4 years ago.
Yes to both.
Expert:  Randy IT Tech replied 4 years ago.

Step 1:
On your iPhone®, go to the Settings menu. Enable the Wi-Fi feature by tapping the arrow and selecting ON.

Step 2:
Select the wireless network name or SSID on the list.

NOTE: If you are using a dual-band router and both SSID for 2.4 GHz and 5 GHz are showing, choose the Wireless Network Name (SSID) of the 2.4 GHz network of your router.

IMPORTANT: If your router has the Guest access feature enabled and you want to connect to the main network, ensure that you select the SSID of the main network. The guest network will have the suffix –guest.

Step 3:
Enter the Security Key or Password of your router and tap the Join button.

QUICK TIP: The check mark beside the wireless network name indicates that your iPhone® has successfully connected to the network.

Testing your network connection

On your iPhone®, launch any available web browsers (i.e. Safari, Opera). If you are able to access the Internet or any other websites, then it means that you are properly connected to the wireless network.

NOTE: If you are having problems connecting your iPhone® to your Linksys wireless network, do the following:

• Ensure to type the password XXXXX the correct case since it is case-sensitive.
• If you are connecting to a wireless network with a WEP encryption, enter the “$” sign followed by the network key. If you still cannot connect to the wireless network, change the network encryption to WPA or WPA2 Personal and enter a password XXXXX you can easily remember. For instructions, click here.
• You can also check the Airport icon in the upper-left corner of the screen for the strength of the connection between the router and the iPhone®.
• If you are still unable to connect to your secured wireless network despite entering the correct passphrase or key, you may try to disable the network security settings first then try connecting your iPhone® to the network. Once you have connected to the wireless network, try setting up your router’s wireless security settings again.

Customer: replied 4 years ago.
I finally was able to connect the phone when I turned all security off. Now I will see if I can set the security again. Thanks for your help.
Expert:  Randy IT Tech replied 4 years ago.
LaughingThats great!
Customer: replied 4 years ago.

Well, it looks like the only way my I-phone will connect is if the wireless security is off. I tried changing it from WPA - personal to WEP 128 and it won't connect with that lower security, either. Gives a different error message, though. Instead of "unable to connect to network", it says "incorrect password", even tho the password XXXXX XXXXX And at one point I had my I-phone added to the network as another device, but it's gone now.

Hmm. Is it a bad idea to have an unsecured network?

Expert:  Randy IT Tech replied 4 years ago.
If you have close neighbors,within 200 feet, you will probably need to have a secured network, the security keeps people from using your internet connection.
Randy IT Tech, Network Administrator
Category: Networking
Satisfied Customers: 8989
Experience: Information Technology Specialist
Randy IT Tech and 2 other Networking Specialists are ready to help you
Expert:  Randy IT Tech replied 4 years ago.
I hope everything is still going well, let me know if I can be of any assistance
I will be glad to answer any follow up questions you may have.
It has been a pleasure to work with you. Thank you very much !

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
< Previous | Next >
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY

Meet The Experts:

  • Claws224


    IEEE Network Engineer

    Satisfied Customers:

    IEEE, Microsoft
< Last | Next >
  • Claws224's Avatar


    IEEE Network Engineer

    Satisfied Customers:

    IEEE, Microsoft
  • Kevin's Avatar


    LAN/WAN Specialist

    Satisfied Customers:

    Certified MCSA and MCP Network Administrator with over 20 years of PC experience.
  • Eric K.'s Avatar

    Eric K.

    Network Administrator

    Satisfied Customers:

    13 years of desktop, server and network support experience
  • Mr. Clark's Avatar

    Mr. Clark

    Network Engineer

    Satisfied Customers:

    Computer Business Owner / Former DoD Network Specialist
  • Byron's Avatar


    PC Support Tech

    Satisfied Customers:

    CCNA, A+, MCSE 11 years at a large law firm.
  • Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    Certified Networking expert with over 10 years experience.
  • A. Stevens's Avatar

    A. Stevens

    Network Administrator

    Satisfied Customers:

    10+ years of Desktop, Laptop, and Server troubleshooting and support.

Related Networking Questions