How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Engineer John C. Your Own Question

Engineer John C.
Engineer John C., Networking Expert
Category: Networking
Satisfied Customers: 14575
Experience:  Computer Science Engineer. Cisco, Microsoft and A+ certified.
23822421
Type Your Networking Question Here...
Engineer John C. is online now
A new question is answered every 9 seconds

TV and Roku on but states cannot connect to local network

Resolved Question:

TV and Roku on but states cannot connect to local network
Submitted: 4 years ago.
Category: Networking
Expert:  Engineer John C. replied 4 years ago.
Hello, I am John C., Computer Science Engineer, Networking Expert in JustAnswer. I will be very happy & will do my best to help you.

Do you have a computer with Windows 7 or Mac OS (which one?) that can currently connect to your internet via wireless? This would help to confirm your wireless network password.

Also, what's your router brand and model?

Please click the "Reply to expert" button below to let me know.

Thank you.
Customer: replied 4 years ago.
Roku HD Model #2000C
Expert:  Engineer John C. replied 4 years ago.

Thank you but I need your wireless router brand and model.

(not the Roku model)

Thank you

John C.
Computer Science Engineer
Customer: replied 4 years ago.
Router - Westell A909100EM15-10
Expert:  Engineer John C. replied 4 years ago.

Also, do you have a computer with Windows 7 or Mac OS (which one?) that can currently connect to your internet via wireless? This would help to confirm your wireless network password.
Customer: replied 4 years ago.
Windows 7
Expert:  Engineer John C. replied 4 years ago.
Thank you!. Please follow the steps below from your computer with Windows 7 connected to internet via wireless and you will see the network key:

1- Click Start

2- Click Control Panel

3- NOW, make sure you select "View by: LARGE ICONS" on the upper right corner.

4- Click "Network and Sharing Center"

5- Click "Manage Wireless Networks" on the left

6- Double click your wireless network name

7- Click the "Security" tab

8- Click "Show characters"

9- Now find your password XXXXX to "Network security key". Write this password XXXXX


Then please follow the steps below from your ROKU:
1- Go to the Settings menu, then click "Network"

2- Then you need to select "repeat guided setup"

3- Select the name of your wireless network.

4- Then if prompted, enter the password XXXXX your wireless network (the one we just got from the Windows 7 computer). That's it!, it should work now.

Even if you have a subscription, please scroll down and click the green Accept button so I can get compensated for my time by JustAnswer

Thank you very much!

John C.
Computer Science Engineer
Engineer John C. and 6 other Networking Specialists are ready to help you