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networkwiz
networkwiz, Certified Networking Engineer
Category: Networking
Satisfied Customers: 2126
Experience:  MCA (Masters of Computer Application)
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why can i connect my wireless lenovo keyboard to computer.

Customer Question

why can i connect my wireless lenovo keyboard to computer. it sees the device but cannot connect..
Submitted: 5 years ago.
Category: Networking
Expert:  networkwiz replied 5 years ago.

networkwiz :

What is the model and make of the wireless keyboard?

JACUSTOMER-ifzak69k- :

lenovo lxh-jme8002b

JACUSTOMER-ifzak69k- :

the mouse can connect to my all in one lenovo - the keyboard cannot. i went on the internet and this is apparently a common problem

JACUSTOMER-ifzak69k- :

i tried unpairing and re- pairing - did not work

JACUSTOMER-ifzak69k- :

are you there?

networkwiz :

yes

networkwiz :

was working on your issue

networkwiz :

is itIdeaCentre A700

JACUSTOMER-ifzak69k- :

thx

networkwiz :

is it IdeaCentre A700

JACUSTOMER-ifzak69k- :

No Ideacentre B520

networkwiz :

sure

networkwiz :

Ideacentre B520

JACUSTOMER-ifzak69k- :

yes

networkwiz :

ok

networkwiz :

give me a min

JACUSTOMER-ifzak69k- :

ok

networkwiz :

you have windows 7 32 bit or 64 bit

JACUSTOMER-ifzak69k- :

64 i believe

networkwiz :

you got disconnected

networkwiz :

reconnect please

JACUSTOMER-ifzak69k- :

are you getting anywhere?

JACUSTOMER-ifzak69k- :

i m still connected

networkwiz :

it says waitng for other party

networkwiz :

try this new link

JACUSTOMER-ifzak69k- :

what do you mean

JACUSTOMER-ifzak69k- :

a link for what?

networkwiz :

please ignore that

networkwiz :

not for you

JACUSTOMER-ifzak69k- :

are you helping me or someone else?

networkwiz :

download the driver software and install it

JACUSTOMER-ifzak69k- :

i cannot type anything on my computer..

JACUSTOMER-ifzak69k- :

how can i download?

networkwiz :

is your mouse not working

JACUSTOMER-ifzak69k- :

it si

JACUSTOMER-ifzak69k- :

it is working

networkwiz :

you dont need the keyboard

JACUSTOMER-ifzak69k- :

how do i go to this link?

JACUSTOMER-ifzak69k- :

i can email it to myself but then i wont be able to go on my email account

networkwiz :

download it from this link

JACUSTOMER-ifzak69k- :

once again.. how do i go to this link without a keyboard?

networkwiz :

just click the link it will open

JACUSTOMER-ifzak69k- :

i am not on the computer with the problem obviously.. so i do i get to the link without a keyboard?

networkwiz :

do you have any batteries on the keyboard

networkwiz :

try to replace it

networkwiz :

1. switch off the computer.


2 unplug the power cord from the power outlet to ensure that no power is connected to the system.


3. keep the power button on the system pressed for around 10 seconds.


4. after releasing the button plug back the power cord in.


5. turn the system back on.


 


check whether the problem gets solved or not.


please let me know so that i can guide you with further steps in case it does not get resolved.

JACUSTOMER-ifzak69k- :

the problem solved itself for no reason it turns out as i was walking back to the computer..