Hi my name is XXXXX XXXXX welcome to JustAnswer. Please reply with you name when you have entered the chat and are ready.
Hi Blair here.
Sounds like you are trying to enter w WPA key into a WPS prompt. Try skipping WPS and just manually entering the password.
okay, the proset wireless comes up asking for the pass. How do I bypass this for manual input?
do yo have anything else connected wireless?
yes, the desktop I'm typing on now. Connection trouble is with a laptop.
what version of windows on the desktop?
click the network icon at the bottom right corner of screen then hover mouse over your network and tell me the security type
on the desktop
sorry, screen locked up and I restarted. icon info is "access local and internet"
do you see the name of your wireless network there
do you have a netgear router?
then hover the mouse over the netgear68 and tell me the security type
sorry that gives nothing. Another way to determine sec type?
are you sure this desktop is connected wireless?
then it has to show the security type there
just found buried in menus: wpa personal. encryption AES
in what menus
wireless network connection status
AES is not the correct setting for WPA. We would need to change it. Is anything else besides desktop connected wireless? Do you have anything wired?
yes. another desktop
this desktop and an ipad work fine on current setting
most likely the old XP won't work with AES so you would have to change it from a wired conneced device. Wireless won't work because you would lose connection to me.
okay, could you give me the steps to follow offline?
you have to login to the router by clicking on the below link and then using admin for user and password XXXXX password. We can try the next few steps up until you actually change the settings in the router and save them.
right click that link and click open in new window
okay got it. You meant "password" In now
clisk wireless security on left
okay, ready to make choice
does it give you the encryption type of WEP, WPA, WPA2 and AES or TKIP. You want WPA personal TKIP. Then re enter the password. On the computer you will need to click on the netgear and then click connect and re enter the password. On the ipad you will need to press the name of the netgear, press forget this network, then try to reconnect.
what is it set to currently as what you stated previously doesn't seem an option?
currently its WPA2-PSK [AES]
you only said WPA before not WPA2. Was that a mistake? Otherwise we may have other issues.
sorry. its wpa2 personal encryption AES, for the desktop.
WPA2 is too strict for most XP computers and even alot of other stuff.
grab the ipad
lets clear it off that first so you have some way to access the internet when we change it
okay got it
goto justanswer.com, login, and see if you get the My Questions link in the orange bar so you can get to me
on the ipad
and you can see this question
ok. bookmark this justanswer page on ipad
then on ipad press home button, settings, wifi
press the little blue arrow to the right of the netgear68 name
now get back on the desktop so you can type to me again
then press Forget this network on ipad
then press the back arrow Wi-Fi Networks on ipad
leave ipad on that screen
let me know when all of that is done
in the router setup, set it to WPA-PSK [TKIP], and enter your password XXXXX then click save. Give it a minute then try to connect from the ipad by pressing the netgear name
so it looks like I'll have a reduced data speed?
no, either router speed is much faster than the modem
try to reconnect from desktops
then try the XP one
ok try desktops
you need to exit out of WPS setup. You are not using WPS
exit out of WPS you are not using WPS
you want to run the site survery, choose the netgear, then click connect and enter your passord. Avoid anything that says WPS
OK. How about desktops
are both desktops Vista
in Vista click start, network, network and sharing center, manage wireless networks, highlight the netgear and click remove button
then close those boxes and try to reconnect from network icon in bottom right of screen
okay, all are connected now :)
Great. Please click accept and have a good day.