How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Steven Wilson Your Own Question

Steven Wilson
Steven Wilson, Computer Support Specialist
Category: Networking
Satisfied Customers: 263
Experience:  Networking Technologies degree in 2002
21166832
Type Your Networking Question Here...
Steven Wilson is online now
A new question is answered every 9 seconds

Lost password to my Cisco Linksys router. Help recover it

Customer Question

I have lost my password  to my Cisco Linksys E1200 router. My son can't log into (Onyx-Eagle) which is my name for internet use, it was assigned to me. So what do I do, to recover my password,  or replace it with a new one?

Submitted: 4 years ago.
Category: Networking
Expert:  Steven Wilson replied 4 years ago.

Welcome,
On your computer connect to the router either through wireless or using a LAN cable. Once connected open your web browser and in the address bar go to 192.168.1.1
Username: admin or leave blank
Password: admin
Click on Wireless
Click on Wireless Security
If using WEP copy down Key 1
If using WPA copy down the passphrase
Thanks

Customer: replied 4 years ago.

I tried admin for username and admin as password. It just flashed and is still telling me to put it in.

Expert:  Steven Wilson replied 4 years ago.

Did you try leaving the username blank?

Customer: replied 4 years ago.

Just blank? I tried to leave spacebar blank

Expert:  Steven Wilson replied 4 years ago.

Yes leave the username blank and only use admin in the password

Customer: replied 4 years ago.

That didn't work. Putting the word blank in as username or leaving it blank didn't work.

Expert:  Steven Wilson replied 4 years ago.

Sounds like the username and password on the router was changed when it was installed. The only way now is to reset the router back to defaults and then configure the router's security.
On the backside of the router is a small button the size of a pen head. Using a paper clip hold the button in for 10 seconds and release allowing another 30 seconds for the router to reset. You will then need to reconnect a device back to the router's network which will be either linksys or ciscoXXXX (X's randomized number)
On your computer connect the router either through wireless or using a LAN cable. Once connected open your web browser and in the address bar go to 192.168.1.1

Username: admin or leave blank
Password: admin
Click on Wireless (change the wireless SSID on this page to something else)
Click on Wireless Security
Enable Security

Choose WEP next to Wireless Security Drop Down

Type in a name, password, place into passphrase and click on generate

Copy down Key 1

Save your settings
You will then need to reconnect back to the router wireless network you named and use the password you copied down. This will keep others from accessing your wireless network in your house.

Related Networking Questions