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I have a Dell lap computer. I have a motem from SBC. I have

 

Customer Question

I have a Dell lap computer. I have a motem from SBC. I have a router from cisco. It is a Valet. I have something connected wrong. I called AT&T wireless tech and they ran a test on my line and said something was connected wrong. Should I call AT&T back or can you help me?

 

Optional Information:
Computer OS: Windows Vista
Browser: Other

Already Tried:
Unplugging my motem and waiting a few minutes and taking the computer down and starting it back up and replugging everything.

Submitted: 443 days and 21 hours ago.
Category: Networking
Value: $24
Status: CLOSED
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Expert:  Viet - Network Tech replied 443 days and 19 hours ago.

Hi,

Was it working previously?

The connections are:
- modem to router's Internet/WAN port
- computer to one of router's Ethernet/LAN ports.
- power adapter to router.

, but the router is not working? Is it a new router?

How does AT&T know the connections are wrong?

What's the brand and model of your AT&T Internet modem?

Can you go to the website http://www.att.net/ , and click on Mail, then confirm that you are able to log in your att/sbc email account with your att/sbc email password?

Thank you.

Customer replied 443 days and 2 hours ago.

I have managed to fix my own problem. I certainly won't send you more money.

Picture
Expert:  Viet - Network Tech replied 442 days and 19 hours ago.

Hi,

Don't worry, your deposit is always refundable as you wish if you are not satisfied; we guarantee our service. If you don't mind, how did you fix the issue?

Do you have any other computer question/issue? If so, I will gladly help. Otherwise, I will cancel this. Please let me know. Thank you.

 
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