Our current computer (and only one in the "system") runs Windows XP and outlook express. The router (Cisco Valet) is currently not connected, but has been - our wireless address is Redbear. Our Optimum ids are: cunning0, ckc11965, and vjc11965. We have just purchased a Dell Inspiron 1109msl, which comes with Windows 7 Home Premium. We also use a minilaptop, connecting thru the redbear, but have not used it that way since the computer crash and hurricane-related issues that messed up the system. I will have questions about the old computer later..
The new computer will be in my husbands office, and we wish his email to be routed there.
Optimum (actually, Cablevision) says that it does not need to do anything with the MAC number, and since the internet is available when the router is taken out of the system, I need to call Cisco, which I will do tomorrow, in greater hopes of getting a person (have spoken with a lot of polite menus today).
I have read your Option 1 instructions and may try that.
Thanks so far, christina
Thank you very much - nice and clear. The cablevision technician was just here to fix phones. He tested router/modem etc and declared that the router was damaged (we began to suspect this) - all the port lights are lighted when only one has a cable plugged in, and it is not resetting. So we just have to buy a new router. I am saving your answers for future trouble shooting!