Hello and thank you for using JustAnswer. My name is XXXXX XXX I will be assisting you today.
Are you currently online?
Great - on your wife's computer, click the Wireless icon in the bottom right corner of the desktop - does a list of networks appear?
Only the linksys network -(unidentified) TalShark curently connected to
Which one is yours?
I have the mac running snow leopard and am connected to TallShark
When you set up the E1550, was TallShark the name of the network you made?
TallShark is the name that came with the E1550. I did not change it. I should say that We were using
Okay, thank you. Your router has a guest network and a primary network. My thought is TallShark is the guest, linksys is the default that has not been modified. Let's get that working. Click this link to log into the router settings: http://192.168.1.1 A login prompt will appear - leave the username box blank - the password XX admin.Are you able to log into the router settings?
Does the login screen appear?
Does your network require a password XX connect to it?
Try once more - leave the username blank - use your wireless password XXX the password.
You were able to log in?
Perfect - click Wireless Settings at the top of the menu - change the Configuration Mode to Manual, then click Apply - can you let me know when that is done?
Great - click Wireless Security, just below Wireless from the menu.
What is the security option/mode you have listed?
WPA2/WPA mixed mode
That is good - there is a box labeled PreShared Key or Passphrase - that is your wireless password, isn't it?
Great - click Wireless once more. Does the Network Name (SSID) say linksys?
nothing happens when I click wireless
My mistake - click Basic Wireless Settings, to the left of Wireless Security.
Does the Network Name say linksys?
network name says TallShark
Rename the network to something different - anything is fine, then save the settings. If you are on a wireless connection, reconnect to your new network name, then enter your password XXXX prompted.On the Vista pc, click the Wireless icon, then the new network name, then the Connect button - you should be prompted for your password - enter it to connect.Are you able to get online with the Vista pc now?
She was not prompted for a passord; instead press the config button on your access point before continuing
You can try connecting that way - the configuration button is the blue button located on the back of the E1550.
Eventually they asked for a password. She entered it. She is now connected to the network but still can't get on the internet
Okay - that is progress. On the Vista computer, open Internet Explorer. Click Tools in the top right corner, then Internet Options. Click the Advanced tab, then the Reset button. Close all Internet Explorer windows, then open it again.Online yet?
On the Vista computer:
Click Start>>All Programs>>Accessories then right click Command Prompt and select "Run as Administrator."
In the new text window, type this command, then hit enter - this command must be typed exactly as seen, including spaces:
netsh int ip reset resetlog.txt
Type exit then hit enter.
Restart your computer - are you now able to get online?
Are you now able to get online?
No problem :)
Unsuccessful with internet explorer. Also she has to key in the password XXXXX time to get into the network
Use this link of instructions to set up the connection manually: http://www.watchingthenet.com/windows-vista-tip-how-to-setup-and-connect-to-a-wireless-network.htmlWhen you get to the screen that asks for security settings, use these:Network Name: enter the name you made - this is case sensitiveSecurity Type: WPA2-Personal WPA2 with a preshared keyEncryption Type: AESSecurity Key: enter your passwordClick the Automatically Connect checkbox.
On my computer or hers?
We're not getting anywhere. We would like to talk to you if possible
JustAnswer does not have a phone support option - they use chat and email for the privacy of their clients.
Can you tell me the brand and model number of the Vista computer?
Toshiba Satellite A215-S4757
Is the wireless card a built in card or third party device?
where can I find a list of the hardwire in her computer? There's a sticker that says Atheros
Atheros is it - I am going to need to step away for a bit and am forwarding this to another expert to continue....
The problem is that a vista computer can access the router wirelessly but can not get the internet when it is connected?
On that computer
go to the network connections page
There should be 2 network connections one will say LAN the other will say wireless
DISABLE the LAN connection
many computers default to the LAN or ethernet cable connection. As long as it is active the computer will try to get to the internet through it even if it has no connection and the wireless does.
they hide it in vista. You can get there eventually through the control panel but
the easiest way to get there is
in the start menu search box
then hit enter
it will pop right up