Ok.. then the roku is stuck..
and if we cant get the remoteto navigate to the reset screen.. We may be out of luck.
What may help.. is moving the roku closer to the router.. and then.. plugging it into the router via an ethernet cable.
You mentioned you have a daughter.. it may be best if you get her to help you.
And allow here to read over all the steps we suggested. Starting with..
Plug the roku directly into the router, This will hopefully allow it to finish retrieving the signal / data.
then.. we can do a reset on it following these steps**using the remote**
From the Roku home screen, select settings > reset your player > factory reset
then , next.. We need to do the guided network setup
From the Roku home screen, select settings > network > repeat guided setup.
- Once it scans for wireless networks, look for your wireless network name and select it to connect.
let me know if you get stuck connectiing to your new wireless network..