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Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 26010
Experience:  Great troubleshooting skills with computer and network.
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cant seem to turn on my wireless. I have a lenovo thinkpad

Customer Question

can't seem to turn on my wireless. I have a lenovo thinkpad edge. I tried the function key (F9) but there aren't any signs this is working.
Submitted: 2 years ago.
Category: Networking
Expert:  Viet - Network Tech replied 2 years ago.

Viet - Network Tech :

Hi, and thanks for using JustAnswer.com.

Customer :

hi

Viet - Network Tech :

Have you tried to press at the same time two keys Fn and the wireless function key to turn on/off the wireless?

Customer :

no what two keys?

Viet - Network Tech :

the Fn and F9 keys

Viet - Network Tech :

(also, try the Fn and F5 keys if needed)

Customer :

Neither seem to have an effect.

Viet - Network Tech :

Do you see the wireless light?

Customer :

where is the wireless light on this computer? I have never seen a wireless light

Viet - Network Tech :

What's the exact model, such as thinkpad edge E420 or E520

Customer :

where can I find that info

Viet - Network Tech :

at the bottom of the laptop

Customer :

model number is 0301dcu, but the bottom does not say anything like E420 or E520

Viet - Network Tech :

that's okay.

Viet - Network Tech :

Can you press and hold the key Fn (near the bottom left of the keyboard), and then press F9 , then release both key, then check.

Viet - Network Tech :

Can you press and hold the key Fn (near the bottom left of the keyboard), and then press the key F9 , then release both keys, then check.

Customer :

no effect

Viet - Network Tech :

click on the wireless/network icon at the bottom right of the screen, then check if it sees any wireless network name?

Customer :

it says no connections are available, The laptop I am using to talk to you is on a wireless connection so I know my router is working.

Viet - Network Tech :

does the lenovo thinkpad edge have windows xp, vista, or 7?

Customer :

XP

Customer :

oops I mean 7

Viet - Network Tech :

Please click on Start, then right-click on Computer, then click on Manage, then click on Device manager, then open/expand Network adapters and let me know the items under it. Also let me know any problem/yellow item in Device Manager.

Customer :

Cisco Systems VPN adapter

Customer :

Intel WiFi Link 1000 BGN

Customer :

Realtek PCIe GBE Family Controller

Customer :

no yellow

Viet - Network Tech :

if you press F9 only, does it work?

Customer :

not that I can tell, the lower right hand side of the task bar still shows the bars with a red line

Viet - Network Tech :

Can you click on Start, then right-click on Computer, then click on Properties, then check if your System type: is 32-bit or 64-bit?

Customer :

32

Viet - Network Tech :

I need the model to download the driver

Viet - Network Tech :

can you run auto detect from that page on the thinkpad laptop?

Customer :

how can I download if I can't connect to the internet. run auto detect from what page?

Viet - Network Tech :

You can connect an Ethernet/network cable from the laptop to the router.

Viet - Network Tech :

and/or you can use a USB / flash drive

Viet - Network Tech :

but to run auto detect, you need to connect an Ethernet/network cable

Customer :

okay, I have a flash drive but not an ethernet cable

Customer :

Can I find the model under the battery?

Viet - Network Tech :

no,

Viet - Network Tech :

it's on the laptop

Viet - Network Tech :

You can go to http://support.lenovo.com/en_US/downloads/default.page and select Notebooks, Thinkpad Edge , etc, and check all the model

Viet - Network Tech :

s

Customer :

It doesn't let you select all

Viet - Network Tech :

Go to http://support.lenovo.com/en_US/downloads/default.page and select Find product

Customer :

That is what I did, then I selected Notebooks, thinkpad edge and then It requires a model

Viet - Network Tech :

Do you have a desktop that you can remove the Ethernet cable?

Customer :

no

Viet - Network Tech :

Can you get one when you can as the model is not shown on the laptop?

Customer :

I guess I will have to.

Viet - Network Tech :

then you can auto-detect.

Viet - Network Tech :

, then download and install these 3 items:
• Power Management driver
• OnScreen Display Utility
• Wireless device drivers

Viet - Network Tech :

You can see on page 29 and 30 at
http://www.lenovo.com/shop/americas/content/user_guides/e420_e520_ug_en.pdf

Viet - Network Tech :

(an example of a lenovo thinkpad edge manual)

Viet - Network Tech :

Then try F9 again (and/or Fn and F9).

Customer :

Mine looks like the E420 because it does not have an offset touch pad

Viet - Network Tech :

Please let me know if there is still any issue later; please let me know the model if you can auto detect it.

Viet - Network Tech :

Thank you.

Viet - Network Tech :

yeah, but there many more models of Thinkpad Edge

Viet - Network Tech :

not just those two

Customer :

ok goodbye

Viet - Network Tech :

ok, please let me know any time via this web page.

Viet - Network Tech :

Bye

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