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Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 26046
Experience:  Great troubleshooting skills with computer and network.
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Having trouble with installation of Cisco Linksys Router E1200.

Customer Question

Having trouble with installation of Cisco Linksys Router E1200. When it gets to the password, what password XXXXX XXXXX? The 4 digit password XXXXX been reset and I have that password. Which password XXXXX XXXXX 8-62 digit one where I put my user name. I can't get on the internet until I resolve this because all other is set up for the router. When I try to go online AT&T comes on and says their system pass word needs to be reset and I can't get that one done because I can't get on the internet. I'm an end user and am really trying hard to understand everything. There is no manual with the router, just a CD. Thanks, Maggie
Submitted: 2 years ago.
Category: Networking
Expert:  Viet - Network Tech replied 2 years ago.
Hi, and thanks for using JustAnswer.com.

What's the brand and model of your Internet modem?

Do you have AT&T DSL or Uverse Internet?

Thank you.
Customer: replied 2 years ago.

I am at work and can't give you a model number. All I have is Cisco Linkys Router E1200. I have AT&T DSL. If you need a model number, I will have to give it to you tomorrow. Sorry.

Expert:  Viet - Network Tech replied 2 years ago.
No problem. Please let me know the brand and model of the modem tomorrow. Thank you.
Expert:  Viet - Network Tech replied 2 years ago.
Basically, you need to your att username/email address and password (please confirm the email login at http://www.att.net/, then click on Mail and login). Then you need to set up bridging on your modem first; you can see the steps at
http://www.att.com/esupport/article.jsp?sid=KB401538
(select your modem model). If you cannot find out how, please let me know your Internet modem model.

Then you can connect the modem and computer to the router. Then login the router: go to the router's login page at http://192.168.1.1/ and login with the username blank (don't type anything) and the password XXXXX admin
(if you cannot login, enter admin for the user name also).
Then at the Internet connection type option, select PPPoE, then enter your att email address and password, then save.

You can see the full illustrations/steps at
http://www.att.com/esupport/article.jsp?sid=KB401764

Please let me know. Thank you.
Customer: replied 2 years ago.

Here's the rest of the information you requested re my modem:

Westell

REV:N

ADSL2+

Style Mstatea

For advanced configuring go to htp://192.168.1.254

 

I look forward to your response.

Thanks,

Maggie

Expert:  Viet - Network Tech replied 2 years ago.
With the Westell modem connected to the computer:
  1. Please go to http://192.168.1.254.
  2. Click the Advanced button. There may be a prompt for a Modem Access Code. If so, look for it at the bottom of the Westell modem.
  3. Please take note of the current settings (in case if you need to reverse the steps.)
  4. Click on the PPP Location button.
  5. Select the radio button next to PPP is on the computer, gateway, or router.
  6. Click the Save Changes button.


    Note: if these instructions do not apply to your modem, please go to http://www.att.com/esupport/article.jsp?sid=KB401538#fbid=YbPvVnDo9fz
    , and scroll down for another instructions.


Then you can connect the modem to the router's Internet/WAN port , the computer to one of the router's Ethernet/LAN ports and the power to the router. Then login the router: go to the router's login page at http://192.168.1.1/ and login with the username blank (don't type anything) and the password as admin
(if you cannot login, enter admin for the user name also).
Then at the Internet connection type option, select PPPoE, then enter your att email address and password, then save.

You can see the full illustrations/steps at
http://www.att.com/esupport/article.jsp?sid=KB401764

Please let me know. Thank you.

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