How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jason Your Own Question

Jason
Jason, Network Technician
Category: Networking
Satisfied Customers: 10509
Experience:  Years of experience and education.
30759776
Type Your Networking Question Here...
Jason is online now
A new question is answered every 9 seconds

IP address keeps dropping - I am running XP with LAN (but exactly

Customer Question

IP address keeps dropping - I am running XP with LAN (but exactly the same thing happens with Wireless) and a 2 year old Draytech router. This issue only happens in the office - the laptop connects fine at home.

Essentially the internet goes down but XP tells me there is no problem with the connection.
I have tried switching to a static IP address - the same thing happens.

The frequency of this is random, last week it happened about once a day, at the moment it is happening constantly and often I am unable to get back online because the router fails to assign an IP address.

Any ideas? Am getting to worringly high blood pressure levels

cheers

Richard
Submitted: 2 years ago.
Category: Networking
Expert:  Jason replied 2 years ago.
Greetings,

Welcome to Just Answer.

My name is Jason and I will be the expert working with you today to help resolve your problem.


Thank you for the information.

This sounds like the typical case of a faulted router. One solution is to reset and reconfigure the router. If that does not fix the problem, the next step is to replace the router.

When wireless routers fail like this it is normally around 18 to 24 months old.


You may click the green I'm Satisfied button on the bottom right of your screen now and leave any feedback for me that you feel is appropriate.

Thank you,
- Jason


If you ever want to work with me as your expert in the future, please bookmark the following website. You can ask any future questions directly to me and I will be the expert assigned to your case: http://www.justanswer.com/computer/expert-theextraordinaire/

Customer: replied 2 years ago.
Jason,

Thanks for your answer. I'm not connecting with wireless, I'm using a LAN - we have two PCs connected to the router and the other PC has no issues.

cheers

Richard
Expert:  Jason replied 2 years ago.

Thank you for the update.

In the question, you stated that the problem exists both wireless and when plugged in with a cable.

Is the problem ONLY with one specific computer?

When the problem occurs, what error message are you given and how do you fix the problem?

.
Customer: replied 2 years ago.
Yes - the problem is only with my laptop - for the record, my laptop works fine in other locations.

error messages - well the first I know the connection has dropped is when I get the Unavailiable Page on Firefox. If I am running wirelessley then this can be someties fixed by right clicking the icon in the task bar and clicking 'repair'. If I am runing with the LAN this sometimes works - however, occasionally it doesn't and the laptop hunts in vain for an IP address. When this happens the only option is to disable and renable the LAN which sometimes fixes the issue.

I have tried to allocate a static IP to prevent this happening but the problem repeats itself.

Hope this helps clarify,

Richard
Expert:  Jason replied 2 years ago.

Thank you for the update, Richard.

May I please, remote into your computer so that I can better help you resolve this problem?

Customer: replied 2 years ago.
yes, of course - what do you need me to do from my end?
Expert:  Jason replied 2 years ago.


Thank you.

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/guest.aspx?Session=06ad71db-7f0a-4510-8102-d9e5157a0d2d&SUPPORT=NET


Expert:  Jason replied 2 years ago.
You may click the green I'm Satisfied button on the bottom right of your screen now and leave any feedback for me that you feel is appropriate.

Thank you,
- Jason


If you ever want to work with me as your expert in the future, please bookmark the following website. You can ask any future questions directly to me and I will be the expert assigned to your case: http://www.justanswer.com/computer/expert-theextraordinaire/
Jason, Network Technician
Category: Networking
Satisfied Customers: 10509
Experience: Years of experience and education.
Jason and 4 other Networking Specialists are ready to help you
Customer: replied 2 years ago.
oh dear, the problem is back again - any ideas?
Expert:  Jason replied 2 years ago.


Please, follow the instructions below:
- Click Start Button
- Click Run
- Type: CMD
- Hit Enter
- In the black window, type the following and press Enter: ipconfig
- Press Enter
- What is shown for the IP Address, Subnet Mask & Default Gateway?
- In the black window, type the following and press Enter: ping 4.2.2.3
- What does it say, replies or request timed outs?
- In the blackbox, type the following and press Enter: ping red.com
- What does it say, replies or request timed outs?
Customer: replied 2 years ago.
IP address - 192.168.13.13
Subnet - 255.255.255.0
Default Gateway - 192.168.13.0 (.0!!! - odd, we changed that)

Both Pings are working ok, sending back decent replies
Expert:  Jason replied 2 years ago.

Ok, that means that it is connected to the network.

Please, follow the uinstructions below:
- Open Internet Explorer
- In the top menu bar of Internet Explorer, click TOOLS > INTERNET OPTIONS
- Click the Connections tab
- Choose the NEVER DIAL A CONNECTION option if you can
- Click the Lan Settings button
- Uncheck everything there
- Click Ok > Ok
Customer: replied 2 years ago.
I'm running Firefox 7
Expert:  Jason replied 2 years ago.

Ok.

Please, follow those instructions.

It does not matter which browser you use normally. Please, complete the instructions with Internet Explorer.
Customer: replied 2 years ago.
ok - that is done - takes an eon for my IE to funciotn hence the delay
Expert:  Jason replied 2 years ago.

Thank you for the update.
Customer: replied 2 years ago.
I'll kick on with that and see what happens - cheers again
Expert:  Jason replied 2 years ago.

Thank you again.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
< Last | Next >
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • James

    Sr. Network Administrator

    Satisfied Customers:

    1711
    Highly experienced with wireless networks and wireless equipment, LAN and networking protocols
< Last | Next >
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Network Administrator

    Satisfied Customers:

    1711
    Highly experienced with wireless networks and wireless equipment, LAN and networking protocols
  • http://ww2.justanswer.com/uploads/Claws224/2009-07-07_063935_Dork_Portrait.JPG Claws224's Avatar

    Claws224

    IEEE Network Engineer

    Satisfied Customers:

    1256
    IEEE, Microsoft
  • http://ww2.justanswer.com/uploads/KN/knelly74/2011-4-14_215651_kevin.64x64.jpg Kevin's Avatar

    Kevin

    LAN/WAN Specialist

    Satisfied Customers:

    1165
    Certified MCSA and MCP Network Administrator with over 20 years of PC experience.
  • http://ww2.justanswer.com/uploads/tealnet/2009-09-26_000218_headshot_64.jpg Eric K.'s Avatar

    Eric K.

    Network Administrator

    Satisfied Customers:

    510
    13 years of desktop, server and network support experience
  • http://ww2.justanswer.com/uploads/CL/clagesolutions/2012-6-27_145545_20120608Geoff.64x64.jpg Mr. Clark's Avatar

    Mr. Clark

    Network Engineer

    Satisfied Customers:

    510
    Computer Business Owner / Former DoD Network Specialist
  • http://ww2.justanswer.com/uploads/MA/matthewpj73/2012-1-20_18729_TWO.64x64.jpg Matthew J's Avatar

    Matthew J

    Computer Support Specialist

    Satisfied Customers:

    397
    12+ yrs computer diagnosis/repair, network infrastructure install and support, IT Administration
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    384
    Certified Networking expert with over 10 years experience.
 
 
 

Related Networking Questions