Hi, and thanks for using JustAnswer.com.
Do you know your wireless password?
Please make sure you have set the security mode/type to WPA2 (and/or WPA).
Please go to http://192.168.0.1 (I suggest to do this from a computer that is hardwired to the router/gateway (not from a wireless computer), and login with:Username: adminPassword: motorola
Then click on Wireless, then Primary Network, and try WPA2 first.
(Note: if you cannot login the router: please reset the router: with the power connected to the router, please use a paper clip to press & hold the tiny reset hole/button located on the back/bottom of the router (it's right below the USB port on the router) for 10 seconds. Then wait a few minutes, then try the above steps again.)
Please let me know if there is still any issue later. Thank you.
I have tried the procedure for the last 2 hours and I still cannot get my ipad or iphone connected.
Were you able to login the router? Were you able to change the security mode/type?
What happens when trying to connect?
I logged into the router changed the security mode type to WPA2-PSK was not able to get connection on ipad. Also changed to WPA2 but received the error message, error connecting one or more entries, radius server IP address is invalid.
What you change to WPA2-PSK, did you set a new security key and save/apply?
Set security key to WPS. After entering the password to join which I assume is the same as the password I have for the modem I receive the unable to join message.
Don't set the security key to WPS.
When you are at the wireless network option in the router, set it to manual...
then enter the security key you want and save.
Set it to manual using wpa-psk and wpa2-psk and no change.
Does this have anything to do with the password that is requested?
That is strange.
Can you check the wireless network name (SSID) on the router; make sure it's correct?
If you disable security, does it work?