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Ask Viet - Network Tech Your Own Question

Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 35767
Experience:  Great troubleshooting skills with computer and network.
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I keep getting an error message when I try to us google chrome

Customer Question

I keep getting an error message when I try to us google chrome The webpage at http://apps.facebook.com/frontierville/?crt=&aff=bookmarks&src=bookmark&newUser=&sendkey=&ref=bookmarks&visitId= might be temporarily down or it may have moved permanently to a new web address.
Error 137 (net::ERR_NAME_RESOLUTION_FAILED): Unknown error.

or This webpage is not available

The webpage at https://mail.google.com/mail/?shva=1#inbox might be temporarily down or it may have moved permanently to a new web address.
Error 137 (net::ERR_NAME_RESOLUTION_FAILED): Unknown error.
Submitted: 5 years ago.
Category: Networking
Expert:  Viet - Network Tech replied 5 years ago.

Hi, and thanks for using JustAnswer.com.

 

Please try this: turn off your computer. Then turn it on, and right after the black screen with white text or the computer company logo disappears, press & release key F8 repeatedly until a menu appears, then you select Safe Mode with Networking (note: if there is no menu, then try the same steps again, but this time, press key F8 a bit earlier). Then login and click Start->all programs->accessories->system tools->system restore and restore the computer to any date before this issue has occurred.

 

Next, please go to Safe Mode with Networking again, then click below and click on Download Latest Version, to download and install the Malwarebytes Anti-malware software. Then scan your computer:
http://www.filehippo.com/download_malwarebytes_anti_malware/

 

If that does not work:

 

Please click on Start->All Programs->Accessories, then right-click on Command Prompt and click on Run as administrator. Then type:

netsh winsock reset , and press Enter.
ipconfig /release , and press Enter.
ipconfig /flushdns , and press Enter.
netsh int ip reset netshlog.txt , and press Enter.

Then restart the computer.

 

Open chrome and check. If needed,

  1. Click the wrench icon near the top right in Chrome.
  2. Select Tools.
  3. Select Clear browsing data.
  4. Check all the boxes
  5. Select beginning of time to delete everything.
  6. Click Clear browsing data.

 

Please let me know if there is still any issue later. Thank you.

 

Thanks,
-Viet

Customer: replied 5 years ago.
I did those steps before I contacted you.
Expert:  Viet - Network Tech replied 5 years ago.
Sorry, let me open your question to other experts. Thank you.
Expert:  Viet - Network Tech replied 5 years ago.
Would you like to use Firefox? Firefox browser works well:

http://www.firefox.com/

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