Hi, my name is XXXXX XXX I'll be happy to help you today. Click Accept only once you are satisfied with the answer.
Please let me know once you are in the chat. . .
Hi, so quick question for you. . .
Is your computer currently still on the Saving Files screen at this moment?
Ah, okay. Well what is going on right now?
it is on setup is starting services, with a box that says windows could not complete the installation
Sorry, starting services. That's what I meant. And you say it's been there for 2 days?
Okay, in that something went wrong and the system has frozen up. There's going to be no way to get out of it other than to hold the power button and shut the machine down.
ok i am doing this now
Okay, let me know how it goes.
it came up to windows error recovery reboot in safe mode, with network, normal
Hmm, try booting into normal mode, though I suspect it will not work.
it did not work
back to setup is starting services
Okay, not surprising since Windows is basically half installed at this point.
You mentioned that you had a Windows 7 CD. Is this the recovery CD provided from the manufacturer?
Okay, so do you have an original Windows 7 installation disc?
it is an upgrade cd that i purchessed
Ahh. . .
Hmm. . .
Okay, how are you trying to do the factory restore? Are you using the recovery partition on the machine itself?
no i went to the menu a pressed to reset to factory settings
How did you access the menu?
i believe thru the applications then tools?
So you tried to do it within Windows?
Okay. Do you have recovery discs for the machine? These either would have been supplied by Acer or you would have made them through the recovery application on the machine.
no, only backup disk
Okay, give me a few minutes. I want to double-check some things for you.
Okay, I want you to try something. . .
Reboot the machine and, while it's coming up--BEFORE you get to anything about Windows--hold the Alt key and hit the F10 key repeatedly.
Tell me if this brings you to a recovery menu
ok, it comes up to the acer sreen hit f2 for setup
Did you hit Alt F10?
yes i did
Did it do anything?
now it is on ablack blank screen
Okay, tell me if it moves off that screen.
now went to starting windows,then to setup is starting services
Okay, reboot it and hit F2 to go into setup.
with a box that says windows could not complete the installation,to install windows on this computer restart the instalation
Yeah, you've gone too far.
hit f2 and in setuo now
Okay, give me a minute, I'm going to see if I can find the manual for your system on Acer's site.
Okay, you're in setup right now, is that correct?
Okay, I need you to look through your options and see if you see an option that says Disk to Disk, D2D, or Hard Disk Recovery. If you find it, tell me if it's enabled or disabled.
and that is enabled
Okay, if that is enabled then you should be able to hold Alt and tap the F10 key to get into a recovery menu. Let's try it one more time. Bear in mind that you need to start tapping F10 as soon as the Acer logo comes up.
Okay, you seem to have been disconnected so I'm going to switch the question into Q&A format. We can continue to communicate in that format.
chris are you still there?
no wentright back to the setup is starting screen