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i need to reconnect my router it is an asus

Customer Question

Optional Information:
Computer OS: Windows 7
Browser: IE

Already Tried:
i have ip addy

Submitted: 593 days and 12 hours ago.

Category: Networking

Value: CA$51

Status: CLOSED

Accepted Answer

Expert: ITTechQ&A replied 593 days and 12 hours ago.

ITTechQ&A :

Hello, Thank you for contacting JA, I am Cris and will assist you with your question.

Customer :

hi there

Customer :

Chris

Customer :

it is a RT-N13U super speed wireless router

Customer :

Hello ?

ITTechQ&A :

Hello

ITTechQ&A :

Is the router connected to your modem?

Customer :

yes

ITTechQ&A :

OK, what exactly do you want to do?

Customer :

it was working finr 3 hours ago phone tech from india messedit up tryinh to fix my printer

ITTechQ&A :

Setup wireless security?

Customer :

what is subnet mask and default gateway where do i find

ITTechQ&A :

That you can find on your PC.

Customer :

where

Customer :

I have 2 laptops here so if you can guide me

ITTechQ&A :

Sure.

ITTechQ&A :

What operating system are you using?

Customer :

win 7

Customer :

would it be eaiser for you log into my puter

ITTechQ&A :

Unfortunately at the moment it's against justanswer polices to do so.

Customer :

I found my IP addy

ITTechQ&A :

Click on windows logo Start button. In the search box type in cmd and hit enter.

Then a dos window will open type ipconfig /all and hit enter on the command line.

Customer :

ITTechQ&A :

Once you type in the command you will get a bunch of info. Scroll up on the window you will then see your subnet mask and default gateway IP.

Customer :

doing now

Customer :

ok got then need dns sever 1, 2

ITTechQ&A :

They should be listed in the DOS prompt window.

Customer :

it does not like the sub mask #

Customer :

yes I found

ITTechQ&A :

The subnet is what is listed on the dos prompt.

Customer :

oh i see it right under the ipv4 #

ITTechQ&A :

How are you making out?

Customer :

I have been trying to apply settings but it say it does not like ip address but it is highlighting the sub mask section

Customer :

255.255.255.0 is the #

Customer :

that it does not lke

ITTechQ&A :

What are you doing?

Customer :

waiting for you

Customer :

it does not like the sub mask #

Customer :

but calls it the ip address

ITTechQ&A :

That not what I meant.

ITTechQ&A :

What are you trying to accomplish

Customer :

to appy the seetings

ITTechQ&A :

All you have asked me for is to find network information.

ITTechQ&A :

To what?>

Customer :

connect my router

ITTechQ&A :

What type of internet are using?

Customer :

exp[lorer

Customer :

shaw

ITTechQ&A :

Is that cable or DSL?

Customer :

cable

ITTechQ&A :

Is this router connected to your cable modem?

Customer :

yes

ITTechQ&A :

The PC you are using is connected to the router?

Customer :

ITTechQ&A :

How are you connected to the internet?

Customer :

onmy other puter

Customer :

ok do you want me to connect to cable modem or routwer

Customer :

with pc

ITTechQ&A :

First, the router needs no configuration because it's set to DCHP when you plug in the cable modem.

ITTechQ&A :

So I am not sure why you are configuring the router.

Customer :

router settings were changed by on line tech to make printer wireless

Customer :

now does not work

Customer :

no worteless for laptops

Customer :

wireless

ITTechQ&A :

Then reset the router and re configure the wireless security.

Customer :

how do i reset

Customer :

i havelaptop connected to router

ITTechQ&A :

Frist, make sure you use a PC that is connected to the router directly with a network cable. When you reset you will lose internet access if you are on a wireless connection.

ITTechQ&A :

Next on the router usually on the back panel there is a reset button. Take a pen or paper clip use it to hold down the button for 25secs.

Customer :

ITTechQ&A :

How are you making out>

ITTechQ&A :

Customer :

making some head way

Customer :

useing wps wizard

ITTechQ&A :

Customer :

i am still here hacking away at it

Customer :

seems to be getting itin

ITTechQ&A :

Making progress?

Customer :

need to adjust clients settings for connecting

ITTechQ&A :

Not sure what you mean.

Customer :

I am now on thre asus set page

Customer :

set up page

ITTechQ&A :

Configure your wireless security. That is all you have to do.

ITTechQ&A :

Don't make any network setting changes.

Customer :

ITTechQ&A :

How are you making out?

Customer :

I am done this did not work thanks and I have to get to work now

Expert Type	System Administrator
Category:	Networking
Pos. Feedback:	100.0 %
Accepts:	546
Answered:	9/4/2011

Experience: 3 yrs experience of Small & Medium business environment.

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