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ITCris
ITCris, System Administrator
Category: Networking
Satisfied Customers: 5456
Experience:  3 yrs experience of Small & Medium business environment.
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i need to reconnect my router it is an asus

Resolved Question:

i need to reconnect my router it is an asus
Submitted: 2 years ago.
Category: Networking
Expert:  ITCris replied 2 years ago.

ITTechQ&A :

Hello, Thank you for contacting JA, I am Cris and will assist you with your question.

Customer:

hi there

Customer:

Chris

Customer:

it is a RT-N13U super speed wireless router

Customer:

Hello ?

ITTechQ&A :

Hello

ITTechQ&A :

Is the router connected to your modem?

Customer:

yes

ITTechQ&A :

OK, what exactly do you want to do?

Customer:

it was working finr 3 hours ago phone tech from india messedit up tryinh to fix my printer

ITTechQ&A :

Setup wireless security?

Customer:

what is subnet mask and default gateway where do i find

ITTechQ&A :

That you can find on your PC.

Customer:

where

Customer:

I have 2 laptops here so if you can guide me

ITTechQ&A :

Sure.

ITTechQ&A :

What operating system are you using?

Customer:

win 7

Customer:

would it be eaiser for you log into my puter

ITTechQ&A :

Unfortunately at the moment it's against justanswer polices to do so.

Customer:

k

Customer:

I found my IP addy

ITTechQ&A :

Click on windows logo Start button. In the search box type in cmd and hit enter.

Then a dos window will open type ipconfig /all and hit enter on the command line.

Customer:

k

ITTechQ&A :

Once you type in the command you will get a bunch of info. Scroll up on the window you will then see your subnet mask and default gateway IP.

Customer:

doing now

Customer:

ok got then need dns sever 1, 2

ITTechQ&A :

They should be listed in the DOS prompt window.

Customer:

it does not like the sub mask #

Customer:

yes I found

ITTechQ&A :

The subnet is what is listed on the dos prompt.

Customer:

oh i see it right under the ipv4 #

ITTechQ&A :

How are you making out?

Customer:

I have been trying to apply settings but it say it does not like ip address but it is highlighting the sub mask section

Customer:

255.255.255.0 is the #

Customer:

that it does not lke

ITTechQ&A :

What are you doing?

Customer:

waiting for you

Customer:

it does not like the sub mask #

Customer:

but calls it the ip address

ITTechQ&A :

That not what I meant.

ITTechQ&A :

What are you trying to accomplish

Customer:

to appy the seetings

ITTechQ&A :

All you have asked me for is to find network information.

ITTechQ&A :

To what?>

Customer:

connect my router

ITTechQ&A :

What type of internet are using?

Customer:

exp[lorer

Customer:

shaw

ITTechQ&A :

Is that cable or DSL?

Customer:

cable

ITTechQ&A :

Is this router connected to your cable modem?

Customer:

yes

ITTechQ&A :

The PC you are using is connected to the router?

Customer:

no

ITTechQ&A :

How are you connected to the internet?

Customer:

onmy other puter

Customer:

ok do you want me to connect to cable modem or routwer

Customer:

with pc

ITTechQ&A :

First, the router needs no configuration because it's set to DCHP when you plug in the cable modem.

ITTechQ&A :

So I am not sure why you are configuring the router.

Customer:

router settings were changed by on line tech to make printer wireless

Customer:

now does not work

Customer:

no worteless for laptops

Customer:

wireless

ITTechQ&A :

Then reset the router and re configure the wireless security.

Customer:

how do i reset

Customer:

i havelaptop connected to router

ITTechQ&A :

Frist, make sure you use a PC that is connected to the router directly with a network cable. When you reset you will lose internet access if you are on a wireless connection.

ITTechQ&A :

Next on the router usually on the back panel there is a reset button. Take a pen or paper clip use it to hold down the button for 25secs.

Customer:

ok

ITTechQ&A :

How are you making out>

ITTechQ&A :

?

Customer:

making some head way

Customer:

useing wps wizard

ITTechQ&A :

OK

Customer:

i am still here hacking away at it

Customer:

seems to be getting itin

ITTechQ&A :

Making progress?

Customer:

need to adjust clients settings for connecting

ITTechQ&A :

Not sure what you mean.

Customer:

I am now on thre asus set page

Customer:

set up page

ITTechQ&A :

Configure your wireless security. That is all you have to do.

ITTechQ&A :

Don't make any network setting changes.

Customer:

k

ITTechQ&A :

How are you making out?

Customer:

I am done this did not work thanks and I have to get to work now

ITCris, System Administrator
Category: Networking
Satisfied Customers: 5456
Experience: 3 yrs experience of Small & Medium business environment.
ITCris and 10 other Networking Specialists are ready to help you

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