Hello, Thank you for contacting JA, I am Cris and will assist you with your question.
Hi, are you currently connected to the router?
OK, we will need to log into the router to retrieve the correct security key. I will give you instructions.
Use the link I have provided, the router's setup page will open in a 2nd window. Use the following to log in:username: adminpassword: passwordClick here>>>http://www.routerlogin.net
Let me know when you log in.
ok i'm logged in
Great, click on "Wireless Settings" on the left pane. You will see your security mode and passphrase. That is the password XXXXX need to connect a device to the router.
ok i see that
I'm trying to find out why I loose my internet connection after I let the computer sit for a while. There is an exclamation mark going through the wifi symbol at the top right of the screen
The PC is a Mac?
when i go to system preferences and click on network it shows the WPA..i think it might be set on the wrong one?
The mac book picks up a signal from the router you are then prompted for password. The settings are then applied automatically.
What is the security mode set to on the router?
Check the page you have logged into.
When you get the X in the corner do you re-connect?
I'm not sure which x you are talking about. I usually have to restart the modem and router to get it to work again
OK, gotcha. Let's try changing the security mode as well as the channel on the router.
Do you have WPA2 as a option?
I have WPA2-PSK [AES] as an option
OK, please change it to WPA2 and also change the channel on the router.
Are you using a wireless connection to the router?
OK when you go to make the change you will probably lose connection and have to re-connect to the router.
In case we are disconnected. Save this page to your favorites/bookmarks, so you can easily get back to the site. When you reach the site click on login (top right) and use the email you created the JustAnswer account with. Once you are logged in click on “my questions” to get back to our conversation.
what do i need to change the channel to?
its on auto now
Change to the highest channel available.
11 is the highest
Make sure to save changes when you do you will probably be disconnected and have to re-connect
ok i'll try it now
ok i changed the channel and the wpa
Great, do you want to test out your issue?
quick question...when i go to system preference then click on network i see the folowing settings:
network name: NETGEAR and below that i see 802.1x: WPA netgear 3000 (this was the name of my old router). could this be causing any problems?
Do you have the option to delete the network?
it won't allow me to change the netgear 3000 part
is says "connect" to the right of netgear 3000
Follow the instructions I am going to give you.
Open "System Preferences" on your Mac computer. Select the "Network" tab.
Select "Airport" from the list in the left margin of the Network tab. Click the "Advanced" button in the lower left corner of the screen.
Highlight the name of the wireless connection you wish to delete from the list under "Preferred Networks." Click the "-" button to remove it from the list.
Click "OK" to exit the Network tab. Click "Apply" in the System Preferences dialog box to apply changes and exit System Preferences.
Double-click the "Applications" icon to open the Applications folder.
Double-click the "Utilities" icon in the Applications folder to open the Utilities folder.
Double-click the "Keychain Access" icon in the Utilities folder to bring up the Keychain Access dialog box. Provide the proper login password XXXXX this has been previously set.
Highlight your wireless network in the "Keychain" list and click the "Remove" button. Select "OK" to exit the Keychain Access dialog box.
ok I've done everything. Will i need to restart the computer for the netgear3000 to be removed from the network page under system preferences?
Ok great. I will restart the computer and be right back
well it's still showing on my network, but i don't see it on the advanced page or the keychain access page. should i leave it or try something else?
That's fine the key has been removed and that's most important.
ok great. thanks for your help. I'll hit accept now if your finished?
Yup were all done. If I helped or fixed your issue, PLEASE click "Accept" leaving Positive Feedback to reward my time/effort. A bonus is appreciated. Please "Reply" with additional questions/info rather then give Negative Feedback.Thank you!