Hello, I can help you with this
Do you know what kind of wireless security is on your wireless router? Is it WPA or WEP?
ok, thanks, XXXXX XXXXX and reset the wireless adapter's settings
on the laptop that can't connect, please try following steps
go to Start, click on Run
type devmgmt.msc and hit Enter
this will bring up a new window; in that window, locate Network Adapters and click "+" next to it to expand it
do you see the wireless adapter listed in there?
security- WPa, WPA@ and WEP listed on the box
yeah, those are just different options that can be set.... it's ok, let me know when you've done steps above and when you see wifi adapter
look for wifi adaptor on which device? my laptop pc does recognise other wifi but not the one I installed in Feb.
ok, what are the adapters that are listed?
broadcom 802.11b/g WLAN and Intel(R) PRO/100 VE network connection
now, please right click on Broadcom 802.11b/g WLAN adapter and click Uninstall
after uninstall completes, restart the laptop
after Windows finishes restarting, it will automatically locate and install necessary drivers. If you get prompt after restarting, to provide drivers, just keep clicking Next through it, accepting defaults
after that, please try connecting to your wireless again
Message, --windows was unable to find a certificate to log you on to the network
ok, please go to Start->Programs(or All Programs)->Accessories->Communications->Network Connections
now, in the new window that opens up, right click on your Wireless Network Connection and click Properties
click on the Authentication tab, on the new box that pops up
do you see the IEEE 802.1x authentication checkbox?
and is it checked?
ok, please uncheck it and click Ok
if you're prompted to restart the computer, please do so, otherwise, just try connecting to your wireless again
Message-- unable to connect
Ok, there's obviously a disconnect somewhere between your laptop and the router. Do you have any other computers connecting wirelessly to this router?
yes, my Ipad . it works fine.
ok, so before, you were getting "unable to find certificate" error, but now after unchecking that box, you're getting "unable to connect" error, right?
can you please go back into the properties for the wireless connection, and click on Wirleess Networks tab
then in Preferred Networks window, click on your wireless and click Properties
now, click on Authentication tab and make sure that checkbox is not checked in there, for IEEE 802.1x authentication
it is not checked
my wireless is password XXXXX
ok, good. I just wanted to make sure that the change was effective
who is your internet service provider?
thanks, XXXXX XXXXX me a minute while I look into the specifics
it's a DSL line
do you know if it's always on DSL, or the type that requires username/password XXXXX connect to ISP
I think my laptop does not recognise the model of netgear that i have
ok, thanks. The problem is not so much with the router model as it is with the security. The laptop sees the router, and tries to connect, but the connection is never established due to mismatch in security settings
usually laptop is able to pick up the necessary settings from the router, however, sometimes a more manual setup is necessary
do you mind going back to the properties of your Wireless connection?
and let me know what the Authentication and security settings are selected there?
WPA or WEP
TKIP or AES
ok, is the password XXXXX connect to your wireless, a collection of numbers and letters, or is it something that actually makes sense?
the password XXXXX not be listed on that screen, i just need to knwo which one it is to determine security on the router
it's a password XXXXX selected. a real word
on the wireless properties box, change the security to WPA-PSK
change the encryption to TKIP
only choice is wep or disable
ahhhh..... how old is this laptop?
couple of years?
can you also tell me it's model? You mentioned it's a Pavilion laptop, but there should be a collection of letters/numbers after that
are there any dashes?
i need to know the model exactly as it is written on the laptop
dv521 8nr exactly as it shows on the laptop?
basically if you flip the laptop, on the bottom there should be HP sticker with serial number, etc. It will have exact model for the laptop
HP Pavilion dv521 8nr entertainment notebook PC
hmm. none of these are listed on HP website
can you please follow this link and make sure you follow the steps there to find out your model?
Basically, the issue is that your wireless adapter in the laptop, only supports WEP
thanks, XXXXX XXXXX me a minute
ok, is that laptop connected to the router at all? via ethernet cable?
do you have USB thumb/flash drive?
we need to install an updated driver for this adapter
working off my other computer
yes. i have a jump drive to transfer the file.
ok, good, let me first explain what we're doing
basically, your router is set up for WPA/WPA-PSK security
while your laptop's wireless adapter only supports WEP
so what we're hoping for here, is that update driver would provide support for WPA
with that said, please go here: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-61972-1&lc=en&dlc=en&cc=us&os=228&product=3192866&sw_lang=
then at the top of the page click Download and save the file to your local drive
I can hook up the laptop to ethernet. but must disconnet the main computer
then copy it to your USB drive, take that drive over to the laptop in question, then double click on the file on the USB drive
that's fine, the USB drive route should work just as well
HP stopped the download. not completed
hp stopped the down load, it was not completed
ok, instead of clicking on that Download button
look down towards the middle of the page, there should be "Filename" with link next to it
right click on that link next to "File Name" and click Save Target As.
that will bring up a dialog box, asking where you want to save it
nice, now just move the file to USB and then plug that USB into the laptop
then on the laptop, double click on the file on USB drive, and follow steps to install the driver
can you instruct me. Jump drive is pluged into computer
ok, no please go to the place where you saved the file
right click on the file and click Copy
then go to My Computer
double click on the USB drive (it should be visible in My Computer, and should be pretty obvious (drive letter D: or later)
right click anywhere on the empty space there and click Paste; this will copy the file over to the drive
once it's done, unplug the USB drive, adn then plug it into the laptop
on the laptop, go to My Computer, double click on the USB drive in there, then find the file you copied earlier, and double click on it
loading into lap top
i think its installed
can you please go back to wireless properties, and see if you can change security to WPA-PSK now?
no change . do we need to "run" the program?
well, let's try this, before giving up on the adapter; (i'm assuming the driver was installed)
in the wireless properties, select your wireless in Preferred Networks
after it's done, click OK, then restart the laptop
after it finishes restarting, try connecting to your wireless again
it would be good to check wireless properties for your network again, to make sure that you can select WPA-PSK for security, after you restart
new message__ unable to connect. only find two options: WEP and disabled
ok, i'm sure now that your adapter doesn't support WPA based security
it only supports WEP, which was big back in the day, but since then, have been found to be a little more effective than no security at all
I would keep the security on the router, however, if you want to be able to connect this laptop to your wireless, you'll need to purchase the external USB adapter
any new adapter will provide WPA support, however I would stick with Linksys or Netgear brands, for best support
Is this something I can get at Best Buy?
absolutely. Best Buy carries a wide range of adapters. Few guidelines I'll give you; stick with Linksys or Netgear, don't buy the most expensive adapter but stick with Wireless N type adapter for best range/speed
beyond that, you should be fine
once you install the new adapter, go back into Device Manager and disable the old wireless adapter
just right click on it, and click Disable
let me know if you have any other questions
otherwise, if my answers were helpful to you, please click Accept