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Ask Viet - Network Tech Your Own Question

Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 25466
Experience:  Great troubleshooting skills with computer and network.
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MY asus u50A laptop wont see my wireless net work can you help

Customer Question

MY asus u50A laptop wont see my wireless net work can you help fix this?
Submitted: 3 years ago.
Category: Networking
Expert:  Viet - Network Tech replied 3 years ago.

Viet - Network Tech :

Hi, and thanks for using JustAnswer.com.

Viet - Network Tech :

Does the ASUS see any other wireless network, i.e. from your neighbors'?

Viet - Network Tech :

Do you see the wireless light being turned on (green)?

Customer:

no

Customer:

the wireless light is not on either

Viet - Network Tech :

Can you check if there is a wireless switch located on the front, left, or right side of the laptop to turn on/off the wireless?
If there is no wireless switch, can you press at the same time the two keys Fn and the wireless key (located from either the keys F1 to F12) to turn on/off the wireless.

Customer:

it is turned on and I have tried the FN key with F2 which toggles on and off.

Viet - Network Tech :

is there wireless turned on now?

Customer:

I have got it to light up but it is white, not green

Viet - Network Tech :

I mean, is there wireless light turned on now?

Customer:

yes its white

Viet - Network Tech :

now refresh your wireless?

Viet - Network Tech :

Please click on the network/wireless icon at the bottom right of the screen to refresh wireless networks.

Customer:

ok let me explain something to you, I am chatting with you on my hp and using the wireless router at this time, I have the hard wire to the asus because it wont work wirelessly.

Viet - Network Tech :

please remove the network cable from the asus.

Customer:

that will disconnect the wireless from the hp and I will lose you

Viet - Network Tech :

no the hp

Viet - Network Tech :

you are disconnecting the asus only

Customer:

so if I take the ethernet cable out of the asus wont the connection drop from the network because it is only coming from the router to the modem to the asus at this time.

Viet - Network Tech :

yes that is correct, you only remove the network cable from the asus to the router.

Customer:

so when I disconnect from the asus to the router the hp is still going to work?

Viet - Network Tech :

yes, that is correct

Customer:

if it drops how will i reconnect with you?

Viet - Network Tech :

You can add to favorite this web page to get back to me any time.

Customer:

ok here goes, should I put the hard wire back into the HP like it was originally?

Viet - Network Tech :

no, don't as you are connecting via wireless fine with the hp.

Customer:

ok Im about to disconnect the HP

Customer:

oops the ASUS

Viet - Network Tech :

ok,

Customer:

ok

Customer:

done

Customer:

IM still on with you

Viet - Network Tech :

yes

Customer:

ok Im ready to get this ASUS to read the network.

Viet - Network Tech :

Please click on the network/wireless icon at the bottom right of the screen on the Asus to refresh wireless networks.

Customer:

It is working now!

Customer:

I dont know what you did but you are a genuis.

Customer:

its actually reading the network and the other networks in the area.

Customer:

I guess 36 dollars well spent.

Viet - Network Tech :

Great.

Viet - Network Tech :

Do you have any other question?

Customer:

So do I need this hard wire connected to anything?

Viet - Network Tech :

no, you don't need to.

Viet - Network Tech :

It's for Desktops.

Customer:

Is there any way to widen my range in my home

Viet - Network Tech :

You would need to purchase a wireless range extender

Viet - Network Tech :

Check your local computer store.

Customer:

ok is there anything else I need to do to get your payment to you faster ?

Viet - Network Tech :

Please click on ACCEPT at the bottom right of this chat window if my answer has been helpful and please leave positive feedback. Thank you.

Customer:

Ok I am purchasing a internet tv this week and I want to have it set up to my network, is that something you can help with?

Customer:

I hope that I can connect back to you.

Viet - Network Tech :

Yes, you can get me personally any time at
http://www.justanswer.com/computer/expert-itstuff/
for any computer or network/Internet issue.

Customer:

I savedd this page to favs can I do thatalso or will I get someone else if I use the favs that I have already saved?

Viet - Network Tech :

This web page is for the ASUS laptop issue.
For a new issue, i.e. TV Internet issue, you can submit at
http://www.justanswer.com/computer/expert-itstuff/

Customer:

OK I am copy the link and I will be contacting you this weekend, My name is Orlando.

Viet - Network Tech :

Great. Please contact me any time if you have any computer / network issue.

Customer:

Im going with a samsung with a full internet browser hook up

Customer:

ok this week end

Viet - Network Tech :

cool, Samsung is a great brand for TV's

Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 25466
Experience: Great troubleshooting skills with computer and network.
Viet - Network Tech and 6 other Networking Specialists are ready to help you

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