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Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 25729
Experience:  Great troubleshooting skills with computer and network.
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My computer is stuck in configuring updates for Windows Vista

Customer Question

My computer is stuck in configuring updates for Windows Vista - Stage 3 of 3 updates - 0% complete - has been like this for five hours. Help!
Submitted: 3 years ago.
Category: Networking
Expert:  Viet - Network Tech replied 3 years ago.

Viet - Network Tech :

Hi, and thanks for using JustAnswer.com.

Viet - Network Tech :

What is the brand and model of your Vista computer?

Viet - Network Tech :

Sometimes windows update gets corrupted.

Viet - Network Tech :

Please try the following:

Viet - Network Tech :

Please try this: turn off your computer. Then turn it on, and right after the black screen with white text or the computer company logo disappears, press & release key F8 repeatedly until a menu appears, then you select Safe Mode (note: if there is no menu, then try the same steps again, but this time, press key F8 a bit earlier). Then login and click Start->all programs->accessories->system tools->system restore and restore the computer to any date before this issue has occurred.

Viet - Network Tech :

Then try to update again and check.

Viet - Network Tech :

Please let me know if there is still any issue later. Thank you.

Customer:

Thanks, XXXXX XXXXX through your suggestions. My computer is an Asus P5GC-MX/1333. Will let you know how I go.

Viet - Network Tech :

You're welcome. Take your time.

Viet - Network Tech :

I guess you built your computer as that is the motherboard model.

Customer:

Tried using safe mode, but it still ends up with the configuring updates screen and wont go past that. Any other suggestions? Thanks.

Customer:

Some friends of my at Computer troubleshooters built it for me. They arn't there anymore, hence my call to you.

Viet - Network Tech :

So it could not work in Safe Mode either.

Customer:

No, wouldn't work in safe mode either

Viet - Network Tech :

When you press F8 and if you see the options: Last Known good configuration and/or Repair

Customer:

Yes, ok

Viet - Network Tech :

then select that option and see

Customer:

ok

Viet - Network Tech :

ok,

Customer:

Ended up again at configuring updates screen!!! Still wont start properly

Viet - Network Tech :

Is there repair option?

Viet - Network Tech :

Do you have the windows vista / recovery disk

Customer:

just checking

Customer:

Only directory services restore mode

Customer:

Debugging mode, enable boot logging

Viet - Network Tech :

that's all?

Customer:

Enable low-resolution video, disable automatic restart on system failure, disable driver signature enforcement, safe mode with networking, safe mode with command prompt, that's all

Customer:

Yes, I have the original Windows Vista disk. Do you think I need to reinstall Vista?

Viet - Network Tech :

no, you don't need to for now

Customer:

OK

Viet - Network Tech :

you can insert the vista disk

Viet - Network Tech :

and boot from it

Viet - Network Tech :

and repair

Customer:

Ok, will try that.

Viet - Network Tech :

ok, thanks.

Customer:

Thanks, XXXXX XXXXX to go now. Will try that. If you can suggest anything else as well, that would be great!

Viet - Network Tech :

You're welcome. That's all we can do: repair Windows. But you can always get back to me via this web page any time. Thank you.

Customer:

OK, thanks!

Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 25729
Experience: Great troubleshooting skills with computer and network.
Viet - Network Tech and 5 other Networking Specialists are ready to help you

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