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Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 26930
Experience:  Great troubleshooting skills with computer and network.
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My wireless network connection has disappeared . I have a Wireless

Customer Question

My wireless network connection has disappeared . I have a Wireless G Broadband Router Model WRT54G2. My laptop works when I plug directly into the modem. Not sure what happened or what to do.

Thanks,

Leslie
Submitted: 3 years ago.
Category: Networking
Expert:  Viet - Network Tech replied 3 years ago.

Viet - Network Tech :

Hi, and thanks for using JustAnswer.com.

Viet - Network Tech :

What is the brand and model of your laptop?

Viet - Network Tech :

Does it have windows xp, vista, or 7?

Viet - Network Tech :

Can you check if there is a wireless switch on the laptop (usually at a side of the laptop) to turn on/off the wireless?
If not, can you press at the same time the two keys Fn and the wireless icon (located from either the key F1 to F12) to turn on/off the wireless?

Customer :

HI , I have Windows VISTA and my model of laptop is HP

Viet - Network Tech :

Can you right-click on (my) computer, then click on manage, then click on device manager, then tell me the items under it?

Viet - Network Tech :

What is the exact model of your HP laptop? Please check the bottom of the laptop.

Customer :

It is a HP Pavillion dv2000

Viet - Network Tech :

Can you right-click on (my) computer, then click on manage, then click on device manager, then tell me the items under it?

Can you check if there is a wireless switch on the laptop (usually at a side of the laptop) to turn on/off the wireless?
If not, can you press at the same time the two keys Fn and the wireless icon (located from either the key F1 to F12) to turn on/off the wireless?

Customer :

What are the items on the device manager you are looking for there are a lot. The wireless is now on I had turned it off to get onto the moden per Comcast.

Viet - Network Tech :

sorry

Viet - Network Tech :

I mean, in device manager, open network adapters and tell me the items under network adapters.

Customer :

ok Broadcom 802.11b/g wlan

Customer :

Microsoft 6to4 adapter and NVIDIA nforce networking contoller

Viet - Network Tech :

Do you see any problem item in Device manager?

Customer :

I don't see any problem item in the Device Manager.

Viet - Network Tech :

Can you go to
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=2093&lc=en&cc=us&dlc=en&sw_lang=&product=1817074#N551
Then click on Drivers - Network
Then download and install the following two wireless drivers:
Intel PRO/Wireless Drivers for Microsoft Windows Vista

Customer :

ok will do

Viet - Network Tech :

ok, but it looks like the built-in wireless card is broken as it's not even detected in Device Manager

Viet - Network Tech :

If it does not work, you can get a USB wireless adapter from your local computer store for about $15, then you can have wireless again.

Viet - Network Tech :

Please let me know if you have any further question or computer issue later. Thank you.

Customer :

thanks!

Viet - Network Tech :

You're welcome.

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Viet - Network Tech
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Great troubleshooting skills with computer and network.