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Greetings,Is this a new install?Is the printer connected to the router with a cable or is it wireless?
Not a new install. It has worked in the past.
The computer consultant I had out last time connected it with a cable to router. Before I had it connected to a Linksys.
The printer was working fine with a Linksys router, and then I got DSL and Verizon installed its own router and then I upgrated to Windows 7 and things have been iffy since then. It will work until the electricity goes out and then it loses connection.
Thank you for the update.
I tried installing and reinstalling printer.
Ok, so it works now, but when the electricity goes out and in, it will not?
I tried reassigning an new IP address.
It doesn't work now unless I have a cable connected and the scanning software doesn't work then.
How is the router connected to the network? With a cable or wireless?
The router is only connected by cable to the printer. The two computers have wireless connections, which work fine (for internet).
Lets check some things.
- Click Start Button- Type: controL printers - Hit Enter- Right click the printer- Choose Properties- Click the Ports tabWhich port is chosen?
Which other ports are there?
Are there any IP ports?
USB002 to be exact
Yes, there are several
Do you recall what the IP address of the printer was?
I set it to 184.108.40.206
I assume you mean 192.168.1.5
Is that correct?
Please, follow the instructions below:- Click Start Button - Type: CMD- Hit Enter- In the black window, type the following and press Enter: ipconfig- Press Enter- What is shown for the IP Address, Subnet Mask & Default Gateway?
- In the black window, type the following and press Enter: ping 192.168.1.5- What does it say, replies or request timed outs?
It says destination unreachable
Please, plug the printer into the Router
- Once the printer is plugged into the router, turn the printer off, then back on.- Wait 1 minute- In the black window, type the following and press Enter: ping 192.168.1.5- What does it say, replies or request timed outs?
It is plugged in
Was it plugged in this whole time?
pinging again - same problem
Except this time it says it sent 4 packets and 4 were received
Before it said 4 sent, 3 received
Is it also plugged into the computer with a usb cable?
no it's not plugged into computer. Plugged into router
Please, go to the printer and navigate to the Network Setup > IP address menu.
Which IP address is showing there?
What is the subnet?
Ok, that may be a problem.
Go back to that black window and read off the Subnet mask to me.
Change the Subnet mask on the Printer to 255.255.255.0
Save all of that information on the printer.
Please, let me know when that is complete.
- Click Start Button - Type: CMD- Hit Enter- In the black window, type the following and press Enter: ping 192.168.1.5- What does it say, replies or request timed outs?
I just noticed that it says: replying from: 192.168.1.65 and I'm pinging 1.5 - does that matter?
It says unreachable
You may have a firewall that is blocking it.
Do you have another computer you can test this ping on?
Please, do that.
Which operating system is running on the other computer?
GEt same response
Both Windows 7, except he uses Norton and I use AVG for firewall
Destination unreachable, but 4 sent and 4 received.
Ok, very curious
Please, disable the firewall on the computer and try the ping test once more.
Same answer on ping
What is it supposed to say?
It is supposed to say REPLY FROM
Ah, no it doesn't say that
- Turn the printer off- Turn the printer On- Check which ip address & subnet mask is shown on the printer screen now
Same as before: 192.168.001.005 & 255.255.255.000
- Click Start Button- Type: controL printers - Hit Enter- Right click the printer- Choose Properties- Click the Ports tab- Choose the 192.168.1.5 port- Click OK > OKSend a test print to the printer.
There is no 192.168.1.5 port. Do you want me to change the IP address on the printer to a number that appears on the port list?
Click the Create a new port button.
Choose to create a standard tcp/ip port.
When it asks for the ip address, enter the 192.168.1.5 address
Once that is added, choose that port
It can't add port - says device not found on network
As of right now, the printer is plugged into the router, correct?
Into which port is the printer plugged into on the router? (1,2,3,4)
are the lights for the number 4 plug on the router on or off?
That is a problem
Please, verify that the cable is plugged in securely on both ends.
You may have a faulty cable.
Do you have another one to test with?
I thought of that. Tried another cable. Same thing.
In that case, either the printer has failed or the network switch/hub on the router doesn't recognize 10Mbps speed correctly.
So it's been plugged into that router port for months and was working, so does that leave the printer?
I tried plugging it into 2, 3, and 4, no go
Yes, that does point toward the printer as being the problem.
Plug the cable into a computer and check if the lights on the computer turn on.
yes it does
Ok that is good
Please, go to the printer's menu and locate the network settings > auto negotiation value
What is it set to?
i don't know where to find that on the printer
When you go to the network settings, which options do you have?
It may be called "Duplex mode", "NIC Speed", or something of the like.
Under TCP/IP = Boot method, IP address, Subnet, Gateway, Node Name, WINS config, WINS server, DNS serve, APIPA
Then we have setup, SES/WPP/AOSS; WPS w/pin code; and WLAN Status
No, not under tcp/ip
Those last ones under WLAN
Go back out of the tcp/ip menu
Which options do you have?
setup, SES/WPP/AOSS; WPS w/pin code; and WLAN Status
Also set to default
Please, choose SETUP
Which options are there?
just a setup wizard which doesn't lead to another of those terms you mentioned - just automatically connects to verizon router
On the printer, choose to reset it to its defaults, please.
Is the light still off on the router?
It appears that your printer has failed.
Do you know if it is still under warranty?
Don't think so. Do you have a suggestion on wireless laser printers?
It is a matter of preference. I prefer Dell printers or HP printers.
I would never suggest purchasing another Brother printer
Okay - thanks. That's good to know!
:) I am glad to be of help
I've had good luck with Brother in the past. Also have a Brother color laser that I like - not wireless
I'll look at HP and Dell then.
Please, do not forget to click the Accept button if you found my answer helpful.After you click the Accept button now, you can always continue communication with me if you have problems by logging into this site and pulling up this chat history. Thank you, - Jason