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James, Sr. Network Administrator
Category: Networking
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Experience:  Highly experienced with wireless networks and wireless equipment, LAN and networking protocols
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HI, GOT A LINKSYS E2500 YESTERDAY IM GETTING ERROR CODE 82bd010c

Customer Question

HI, GOT A LINKSYS E2500 YESTERDAY IM GETTING ERROR CODE 82bd010c AND NO INTERNET ACCESS
Submitted: 3 years ago.
Category: Networking
Expert:  Viet - Network Tech replied 3 years ago.

Viet - Network Tech :

Hi,

Viet - Network Tech :

Who is your Internet service provider?

Viet - Network Tech :

First, do not use the linksys software disk.

Viet - Network Tech :

Let's try this: plug in the power to the linksys, then use a paper click to press in the tiny reset button/hole located on the back of the router for 30 seconds, then wait a few minutes. Then connect the modem to the LInksys router's Internet/WAN prot, then connect the computer to the router, then check.

Viet - Network Tech :

If there is still issue, who is your Internet service provider?

Viet - Network Tech :

Also, when the computer is connected directly to the modem, click on Start and type cmd and press Enter. Then type ipconfig and press Enter. Then tell me the Default gateway.

Viet - Network Tech :

And also do this, when the computer is connected directly to the router, click on Start and type cmd and press Enter. Then type ipconfig and press Enter. Then tell me the Default gateway.

Viet - Network Tech :

Actually, the router default gateway should be 192.168.1.1

Viet - Network Tech :

If the modem's default gateway's first 3 numbers are 192.168.1., then with the computer connected to the router, please go to http://192.168.1.1 , and login with the username as blank (don't type anything) and the password as admin . Then you can change the router ip address to 192.168.3.1. Then check Internet.

Viet - Network Tech :

Please let me know . Thank you.

JACUSTOMER-i1v099vm- :

WINDSTREAM

Viet - Network Tech :

Please try my all my suggestions.

Viet - Network Tech :

If there is still issue, when the computer is connected directly to the modem, click on Start and type cmd and press Enter. Then type ipconfig and press Enter. Then tell me the Default gateway.

JACUSTOMER-i1v099vm- : ppp adaptor default gateway 0.0.0.0 ethernet adaptor local connection 192.268.254.254 wireless lan 192.168.1.1 tunnel adaptor 2002:c058:6301::c058:6301
Viet - Network Tech :

then with the computer connected to the router, please go to http://192.168.1.1 , and login with the username as blank (don't type anything) and the password as admin . Then change the router ip address to 192.168.3.1. Then check Internet.

Viet - Network Tech :

(don't connect the modem yet).

Viet - Network Tech :

Please let me know how it goes later. Thank you.

JACUSTOMER-i1v099vm- : IF I RUN THE DSL LINE TO THE ROUTER THEN THE LAPTOP I GET ERROR 651. IF I CONNECT DIRECTLY FROM MODEM I CAN GET ONLINE BUT HTTP://192.168.1.1 WILL NOT ADMIT ME AS PER YOUR INSTRUCTIONS.
Viet - Network Tech :

Don't connect the modem yet

Viet - Network Tech :

Please connect only the computer to the router, then please go to http://192.168.1.1 , and login with the username as blank (don't type anything) and the password as admin . Then change the router ip address to 192.168.3.1. Then check Internet.

Viet - Network Tech :

Now you can connect the modem

JACUSTOMER-i1v099vm- :

IT WON'T ALLOW ME TO DO THIS. I FINALLY CALLED LYNKSYS AND THEY SAID THIS ROUTER WAS DEFECTIVE , SO I RETURNED IT AND GOT A NEW ONE. IT DOESN'T WORK EITHER SO MY BEST GUESS IS EITHER THE INTERNAL OR EXTERNAL MODEM. ANY THOUGHTS. I APPRECIATE YOUR TIME AND EFFORTS ON WHAT IS MOST LIKELY A CARBON BASED OPERATIONAL ERROR.

Viet - Network Tech :

Can you connect only the router and computer (don't connect the modem) and try: please go to http://192.168.1.1 , and login with the username as blank (don't type anything) and the password as admin . Then change the router ip address to 192.168.3.1. Then check Internet.

Viet - Network Tech :

What happens when you click on http://192.168.1.1?

Viet - Network Tech :

(make sure you have reseted the router).

Viet - Network Tech :

It's not the modem as it's working with Internet.

JACUSTOMER-i1v099vm- :

HI , WHEN I TYPED THAT IN I GET A SIGN IN PAGE THAT DOES NOT ADMIT ME WHEN I TYPE IN ADMIN AS PASSWORD OR NAME OR ANY COMBINATION THEREOF.IT FINALLY GIVES ME A BLUE PAGE THAT SAYS ERROR 401.

Viet - Network Tech :

Please use a paper click to press in the tiny reset button/hole located on the back of the router for 30 seconds, then wait a few minutes. Then please go to http://192.168.1.1 , and login with the username as blank (don't type anything) and the password as admin . Then change the router ip address to 192.168.3.1. Then connect the modem and check the Internet.

Customer: replied 3 years ago.
Relist: I still need help.
Hi ,please go ahead and pay viet.he was patient .

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