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James
James, Sr. Network Administrator
Category: Networking
Satisfied Customers: 15908
Experience:  Highly experienced with wireless networks and wireless equipment, LAN and networking protocols
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I CANNOT ACCESS MY sbcGLOBAL EMAIL ACCOUNT. IT IS IN A YAHOO/SBCGLOBL

Customer Question

I CANNOT ACCESS MY sbcGLOBAL EMAIL ACCOUNT. IT IS IN A YAHOO/SBCGLOBL ACCOUNT. CAN YOU HELP ME i AM ?
Submitted: 6 years ago.
Category: Networking
Expert:  James replied 6 years ago.
Hi, are you getting an error about an incorrect user/password?
Customer: replied 6 years ago.

WHEN i enter my e-meil address and password I receive an invalid error code. I recently had some work on the computer that removed a virus. Thhis is the first time I was accessing the computer after that repair. I was prepaed to reset my password but never could sign in. mary

Customer: replied 6 years ago.

p.s. I do not text. Mary

Expert:  James replied 6 years ago.
Hi Mary, what happened when you tried to reset the password?
Also - is this a paid or free account?
Customer: replied 6 years ago.

Free account I never received a prompt to reset password... just incorrect address. I then answered security questions and received another incorrect information response and was again locked out.

Expert:  James replied 6 years ago.
I understand.

Please go to bill.aol.com

Click the link that says "Forgot Password".

Follow the instructions to reset your password, and once done - login with the NEW password you will be able to choose.


Thanks,

J.

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