My OS is Win 7 Home Premium. 64 Bit. My printer is a Dell V515W, actually a Lexmark.
Not only did the fix not work, but I had a disaster that was not your fault. When I pulled the plug out of the modem because it had no switch, the port on the modem fell apart into many pieces. So then I had nothing, no internet, no modem and no phone. Today I was able to exchange the modem for a new one and just got back online a few minutes ago. I only got home an hour ago and have not had time to follow your second set of instructions. I will do so now and will let you know what happens.
Thanks for your help.
I am sorry John, but after following all of your instructions to "Add A Printer" it did not work. The WiFi light was flashing orange the whole time and it still is. Just does not work at all. If you have anything more to add please let me know.
I carefully followed your instructions, but the connection failed. I received a very lengthy notice that says that the printer may not be on the same wireless network as the computer. It also gives instructions of how to determine the SSIDs of both, I will follow those instructions tomorrow and let you know the result. I can't do any more tonight because it is almost midnight and I have to be up very early in the morning.
Thank you for your help.
I printed out the instructions that I got from my computer when I followed your instructions. It was almost midnite when I received the instructions last night and that was too late to do anything. I had too much work today and also had workmen in my home and could not work on the printer issue. I will try to find time tomorrow or Sunday to deal with the printer and I will let you know what happens. I want more than anything to get the printer working wirelessly again. It weighs 9 lbs and it's too heavy for me to keep draging it over to the printer.
I meant that my laptop is too heavy for me to keep dragging it over to the printer. Sorry. I'm really tired. I definitely will get back to you.
Thank you and enjoy the weekend.
I know the name of my wireless network. But when I type ipconfig I get the default gateway which the instructions say is the router. It is 4 sets of numbers. There is nothing in the instructions that tells me how to find out what network the printer is on. Can you please help me with that? Or can it be that the WiFi on my printer is just dead?
Thank you, Lenore
Thank you so much for your answer. It sounds like it just may be the key to solving my problem. I just got home and it's very late. I will follow your instructions tomorrow morning and let you know what happens.
Thanks again, Lenore
I carefully followed all nine steps. But when I tried to configure my printer I clcked on the Continue button the button turned gray but no new screen appeared.
What to do now?
Yes, John. I followed the password XXXXX But I already knew my password. Then the printer stopped working. It took a while, but when I used a different USB port the printer started working again. I will try all the steps again and then let you know what happens.
The computer found the printer, but the WiFi on the printer is still not operable. It just keeps flashing orange as it has done when I first wrote to you. If you have any idea about how to get it working please let me know.
Thank you, Lenore
My problem was not solved, but you put so much time and effort into my problem that I will accept your next answer so that you can get paid. I just want to ask one more question if that's OK with you.
The WiFi on my printer does not work although it used to. The printer is only 8 months old and still under warantee. Dell told me that the warantee is only for hardware and that my problem with the printer is software. They wanted to charge me $129 to fix the WiFi with a guarantee of 3 days! That is a total outrage in and of itself. Doubly so considering that I bought the printer from them for $79.95 and they are still selling the same printer on their website for the same price!!! Needless to say I will not honor their offer for the 3 day fix. I just want to ask you if you think that the WiFi malfunction really is a software problem? It's obvious that they have no confidence in their fix and that's why the 3 day only guarantee. Who ever heard of such a thing??? Several years ago Dell was sued by NY State for ripping off their customers. The state won and Dell had to pay 4.5 million that was used to repay their NY customers.