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D.Sandlin
D.Sandlin, Network Administrator
Category: Networking
Satisfied Customers: 12959
Experience:  5 years as a Network Switching Systems Operator In the US ARMY (31F)
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Hi, we have a Motorola Surfboard and have forgotten the password.

Customer Question

Hi, we have a Motorola Surfboard and have forgotten the password. I now have an iPad that I am trying to link to it, but can't. Is there anything you can do to help me???
Submitted: 6 years ago.
Category: Networking
Expert:  D.Sandlin replied 6 years ago.
Welcome to JustAnswer..

My name is XXXXX XXXXX I am a member of the expert community here..

I can help you recover or change the password.

But to do so, i will need to know the model of surfboard you have. Thanks!
Customer: replied 6 years ago.
The Model is SBG900
Expert:  D.Sandlin replied 6 years ago.
Ok, on a computer connected to the motorola

click this lnk

192.168.0.1

username is admin


password XXXXX motorola

hit enter. you should now be inside the modem/router

Click the "Wireless" button on the left hand side of the screen. Click the tab labeled "Security" to get to the wireless security basic setup screen.

where it says

PSK-Passphrase

thats your password, in the box beside that.

Record it, and your good togo!

If you get stuck, or have any questions, let me know

Please click accept to show I have assisted you.

If you still need assistance, You can reply to this message at any time.

Thanks!




Customer: replied 6 years ago.

Dustin-You say go to Motorola, can you be more specific, Motorola what?

 

Expert:  D.Sandlin replied 6 years ago.
On a computer that is connected to the motorola.

Click this link!


192.168.0.1 <<<------ click that!

username is admin


password XXXXX motorola

hit enter. you should now be inside the modem/router

Click the "Wireless" button on the left hand side of the screen. Click the tab labeled "Security" to get to the wireless security basic setup screen.

where it says

PSK-Passphrase

thats your password, in the box beside that.

Record it, and your good togo!

If you get stuck, or have any questions, let me know

Please click accept to show I have assisted you.

If you still need assistance, You can reply to this message at any time.

Thanks!

Customer: replied 6 years ago.

I finally figured out how to find the information, but when I get to the PKS it just has lg dots, no letters, so I still don't know my password!!!!!

Expert:  D.Sandlin replied 6 years ago.
Ok..

then, what we will have to do.


Is go back to where your loking at those dots.

use your mouse , erase the dots..


And then.. Type in a new password, then click save, apply settings

This will change your wireless password.

( to something you know)

And once you do this, you will have to reconnect to the wireless network, and enter your new password XXXXX connect again

Customer: replied 6 years ago.
Ok I just did what you said, I think!! and it still wont except it on my iPad!! Getting frustrated!!
Expert:  D.Sandlin replied 6 years ago.
Ok..

question..

when you went inside.. did you have to set a new password?

Or did you copy down what was already there?
Customer: replied 6 years ago.
I am having a friend who works in IT at a local Hospital come over tomorrow and figure it out. I have now lost ALL my wireless Internet service on my laptop!!!

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