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James
James, Sr. Network Administrator
Category: Networking
Satisfied Customers: 1736
Experience:  Highly experienced with wireless networks and wireless equipment, LAN and networking protocols
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what does a router/access point channel conflict and how do

Customer Question

what does a router/access point channel conflict and how do I fix it so my printer will work
Submitted: 3 years ago.
Category: Networking
Expert:  Jason replied 3 years ago.

Networking Extraordinaire :

Greetings,

Networking Extraordinaire :

What is this 'router/access point' channel conflict that you speak of?

Networking Extraordinaire :

Conflicting channels have no bearing on whether or not you can connect.

Customer :

the network status report generated at the completion of the set states at the conclusion of the report that this is the case and makes reference to having problems with printing or scanning that I should " improve my wireless network enviroment"?

Networking Extraordinaire :

Hello

Networking Extraordinaire :

The report tells you that there is a "channel conflict"?

Networking Extraordinaire :

I am assuming that you are trying to connect the printer to the router wireless, is this correct?

Customer : yes
Customer : .yes
Networking Extraordinaire :

Ok

Networking Extraordinaire :

Is the printer a new install?

Networking Extraordinaire :

Or was it working at one time?

Networking Extraordinaire :

You stated that the printer is connected to the router; where do you get this information from?

Customer : this in
Customer : this information was the report generated by the printer after it was set up yes this is a new install..the problem seem to be between the computer and the printer the computer when it scans for the printer itis unable to locate even though both are connected to the same network
Networking Extraordinaire :

On the printer report, does it indicate the Printer's IP address?

Customer : Yes...when the ip address is used in the wireless set up it isnot recognized
Networking Extraordinaire :

I do not understand what you just said.

Customer : Ok. Simply.....when setting up the wireless connection manually byusing theip address for some reason the computer is unable to recognize ..
Networking Extraordinaire :

Are you telling me that you are manually entering an IP address into the printer?

Networking Extraordinaire :

Which IP address, subnet, & gateway are you using?

Customer : Gateway. No the ip address was generated in the report by theprinter...in setting up the wireless connection with my computer you have the option of doing it either manually or by wireless search.
Networking Extraordinaire :

What is the IP Address and SUBNEt mask?

Customer : The ip Address is 192.168.1.3.....subnet is. 255.255.255.0
Networking Extraordinaire :

Ok thank you

Networking Extraordinaire :

- Click Start Button
- Type: CMD
- Hit Enter
- In the black window, type the following and press Enter: ping 192.168.1.3
- What does it say, replies or request timed outs?

Customer :

request timed out..

Networking Extraordinaire :

Ok

Networking Extraordinaire :

That tells us that the printer is not connected wirelessly.

Networking Extraordinaire :

What is the brand and model of the wireless router?

Customer :

that is correct. the question is why...when both the computer and printer are connected to the network independently

Networking Extraordinaire :

Currently, the printer is not connected to the network at all.

Customer :

it is a netgear. n600 wireless .dual band wndr3400

Networking Extraordinaire :

On a computer that is connected to the router, perform the steps below:
- Click the following link ---> http://192.168.1.1
--If the above address does not work, go to http://192.168.0.1
--If the above address also does not work, go to http://192.168.2.1
Username: admin
Password: password
- Click the Wireless settings link

Which security option is chosen there?

Networking Extraordinaire :

And does the password match what you have been using?

Customer :

keep getting internet cannot open

Networking Extraordinaire :

Ok

Networking Extraordinaire :

You cannot open the 192.168.1.1 link?

Customer :

I keep getting interenet cannot display page!

Networking Extraordinaire :

No need for any exclamation points. I understand how stressful this must be.

Networking Extraordinaire :

- Click Start Button
- Type: CMD
- Hit Enter
- In the black window, type the following and press Enter: ipconfig
- Press Enter
- What is shown for the IP Address, Subnet Mask & Default Gateway?

Networking Extraordinaire :

.

Customer :

192.168.1.2 255.255.255.0 192.168.1.1

Networking Extraordinaire :

Ok

Networking Extraordinaire :

Please, unplug the power to your router, plug it back in, wait 2 minutes, then go back to the http://192.168.1.1 site

Networking Extraordinaire :

Please.

Customer :

the same thing comes up internet cannot display page

Networking Extraordinaire :

Ok, this makes it more difficult.

Networking Extraordinaire :

Are you using Internet Explorer are your Internet browser?

Networking Extraordinaire :

Please, perform the following steps:
- Open Internet Explorer
- In the top menu bar, click TOOLS > OPTIONS
- Click the Delete Cookies button > Click OK
- Click the Delete Temporary Internet Files button > Put a check next to everything > Click Delete > Delete
- Click OK > OK
- In the top menu bar, click TOOLS > OPTIONS
- Click the Advanced tab on the top right
- Click the Restore Default Settings > OK > OK
- In the top menu bar, click TOOLS > OPTIONS
- Click the Security tab
- Highlight the INTERNET icon
- Click the Default level button > OK > OK > OK
- Close Internet Explorer & re-open it
- Try the 192.168.1.1 page once more, please.

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