How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask D.Sandlin Your Own Question

D.Sandlin, Network Administrator
Category: Networking
Satisfied Customers: 12459
Experience:  5 years as a Network Switching Systems Operator In the US ARMY (31F)
Type Your Networking Question Here...
D.Sandlin is online now
A new question is answered every 9 seconds

I am trying to connect my PC to Mobile Hotspot and keep getting

This answer was rated:

I am trying to connect my PC to Mobile Hotspot and keep getting the answer " Windows is unable to connect to the network. The network may no longer be in range. Please refresh the list of available networks and try to connect again." I know the hotspot is in range since I am connected to a 2nd PC right next to it...

The mobile hot spot is supposed to have up to 5 users...
Welcome to JustAnswer..

My name is XXXXX XXXXX I am a member of the expert community here..

Well, you have found windows 7 help.. Your mobile hotspot. Please describe it in detail, name brand, model.. Is this a verizon mifi ? Is it a hotspot you creating with a phone, if so, what type of phone?
Customer: replied 5 years ago.
It is a HTC Incredible (Droid) phone from Verizon. it is a Mobile Hotspot created by Smart Phone. It is not a MyFi device. Just a single phone

Apologies for the delay.. I didnt hear from you after a while so i checked back, I see you sent a message, but that didnt make it to me earlier for some reason.

Ive seen this issue with some windows 7 computers, not connectiing to droid hotspots.

There are a few fixes, lets try the first, if it doesnt work, let me know, and we can try the second.

click start, all programs, accessories, right click command prompt..

click run as admin

then.. id like you to type in exactly..

netsh winsock reset

( press enter)

ipconfig /release

( press enter)

ipconfig /flushdns

(press enter)

netsh int ip reset resetlog.txt

(press enter)

now.. restart your computer..

Then, try to reconnect to the droid hotspot.. any luck?
Customer: replied 5 years ago.



appreciate the response...when I try to log into command prompt as administrator, it is password XXXXX so I cannot do that. The PC is a corporate one, which does, however, successfully receive wireless signals from other devices.


Should I try your original fix as regular user (non-administrator) or should we try plan B?


Customer: replied 5 years ago.

OM Gosh, I just realized that I had XP on the corporate machine, not Windows 7...sorry about the redirect...

Got you..

hmm.. it being password XXXXX may severely limit our ability of performing the needed commands.
Please try them anyways from a normal command prompt, and hopefullly it doesnt give us the elevated message.
Customer: replied 5 years ago.

No go on that fix..darn..


Given my recent revelation that I am actually using XP, and not Windows 7, I wonder if there is a SP download that would do the trick...I saw something to that effect on internet

We may download a driver. or possibly a service pack if its needed..

but question..

Was this working for you before, and suddenly quit, or is this the first time you have ever tried to set it up?
Customer: replied 5 years ago.
This had never worked on this pc
Ok, thanks..

Question.. whats the name brand, and model of the computer we want to fix..
Customer: replied 5 years ago.
It is a Dell Latitude E6400
Ok, that model shipped with about a dozen different wireless adapters..

To reload the correct software, i will need you to run a command first.

click start, click run, type in devmgmt.msc and hit enter..

Click the section labeled network, to expand it.

then, tell me word for word everything you see listed in network..

Customer: replied 5 years ago.

Ok here goes


1394 Net Adapter

Dell Wireless 1397 WLAN Mini-Card

Intel (R) 82567LM Gigabit Network Connection

Ok, heres the download link for the driver for your 1397 card. 4&l=en&s=bsd&releaseid=R260736&SystemID=LAT_E6400&servicetag=&os=WW1&osl=en&deviceid=18725&devlib=0&typecnt=0&vercnt=10&catid=-1&impid=-1&formatcnt=0&libid=5&typeid=-1&dateid=-1&formatid=-1&source=-1&fileid=382986

Please download it and save it.. then once downloaded.. make sure to then run the file to install it..

Then, restart the computer, and try to connect again.

Let me know what happens.

D.Sandlin, Network Administrator
Category: Networking
Satisfied Customers: 12459
Experience: 5 years as a Network Switching Systems Operator In the US ARMY (31F)
D.Sandlin and other Networking Specialists are ready to help you
Customer: replied 5 years ago.

Success! It worked. Thank you so much for your hard work.



Customer: replied 5 years ago.
forgot to accept answerSmile
Apologies for the delay, I took my dinner break at 5, and just got back and seen your replies..

Im glad everything worked out, thanks for baring with me as we worked through it.

If you need anything else in the future, let me know.!

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
< Previous | Next >
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY

Meet The Experts:

  • Claws224


    IEEE Network Engineer

    Satisfied Customers:

    IEEE, Microsoft
< Last | Next >
  • Claws224's Avatar


    IEEE Network Engineer

    Satisfied Customers:

    IEEE, Microsoft
  • Kevin's Avatar


    LAN/WAN Specialist

    Satisfied Customers:

    Certified MCSA and MCP Network Administrator with over 20 years of PC experience.
  • Eric K.'s Avatar

    Eric K.

    Network Administrator

    Satisfied Customers:

    13 years of desktop, server and network support experience
  • Mr. Clark's Avatar

    Mr. Clark

    Network Engineer

    Satisfied Customers:

    Computer Business Owner / Former DoD Network Specialist
  • Byron's Avatar


    PC Support Tech

    Satisfied Customers:

    CCNA, A+, MCSE 11 years at a large law firm.
  • Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    Certified Networking expert with over 10 years experience.
  • A. Stevens's Avatar

    A. Stevens

    Network Administrator

    Satisfied Customers:

    10+ years of Desktop, Laptop, and Server troubleshooting and support.

Related Networking Questions