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holyoke_ma_comp
holyoke_ma_comp, Computer Support Specialist
Category: Networking
Satisfied Customers: 367
Experience:  Over 10 years troubleshooting Network issues including wireless networks.
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The wireless light is off on my router and I cant connect

This answer was rated:

The wireless light is off on my router and I can't connect through the wireless anymore

holyoke_ma_comp :

Hello and Welcome to JustAnswer

holyoke_ma_comp :

My name is XXXXX XXXXX I will assist you today

holyoke_ma_comp :

Can you tell me the make and model number of your wireless router?

Customer:

Belkin N Wireless F5D8236-4 v1

holyoke_ma_comp :

ok

holyoke_ma_comp :

here is what I would like you to try first

Customer:

ok

holyoke_ma_comp :

1. Disconnect the power to your modem from the back of your modem
2. Disconnect the cable that runs from your modem to your router
3. Disconnect the power to your router from the back of your router
4. Wait 1 minute
5. Connect the power back to your modem
6. When all the lights come back on, connect the cable that goes from your modem to router
7. Connect the power back to your router and wait 2 minutes
8. Then try connecting your computer to the wireless network again

holyoke_ma_comp :

Let mee know what the outcome is or if you run into any issues

holyoke_ma_comp :

if this works, please click the ACCEPT button. Positive feedback is appreciated as well

Customer:

ok will this disconnect us?

holyoke_ma_comp :

it will, but leave this window open and when you reconnect we will be connected again

holyoke_ma_comp :

any luck?

holyoke_ma_comp :

Please let me know if this did not work for you

holyoke_ma_comp :

if it has, please click the ACCEPT button on this answer

Customer:

its a no go. The computer I am trying to connect the wireless to doesn't even see the network

holyoke_ma_comp :

it doesnt?

holyoke_ma_comp :

bummer....are the lights on the router?

Customer:

no. all but the wireless light. ya think i need to reload the router software on the computer im tryin to connect?

Customer:

oh, im jeanne by the way

holyoke_ma_comp :

is that the only computer that connects to the wireless

holyoke_ma_comp :

hi jeanne

holyoke_ma_comp :

or do you have others?

Customer:

the wi does too. what caused this was we tried to connect a laptop through it and we lost all connection somehow

Customer:

its picking up a wireless network from somewhere else and i dont know where its coming from

holyoke_ma_comp :

I assume the wii does not work either?

Customer:

nope

holyoke_ma_comp :

have you tried connecting that?

holyoke_ma_comp :

is it possible to try it quickly

Customer:

yes thats when we found out the connection was gone

holyoke_ma_comp :

ok

holyoke_ma_comp :

so you have tried the wii

Customer:

yes

holyoke_ma_comp :

well the only thing I can suggest at this point

holyoke_ma_comp :

is we try resetting the router to the factory defaults

Customer:

k

holyoke_ma_comp :

this would mean that you would have to resetup the router

holyoke_ma_comp :

and then once reset, you will have to reconnect your devices (laptop and wii)

holyoke_ma_comp :

would you like instructions on how to do this?

Customer:

yes please

holyoke_ma_comp :

ok

holyoke_ma_comp :

you will need to connect your computer to the router with a wire

holyoke_ma_comp :

but before you do that

holyoke_ma_comp :

let me type out the instructions

Customer:

k

holyoke_ma_comp :

1. Connect your computer to the router with a wire (also make sure your router is connected to your modem)
2. With the power plugged into your router on the back of the router is a small reset button or hole (press this for 20 seconds)
3. Once that is done, on your computer go to http://192.168.2.1
4. Click on Channel and SSID under your Wireless menu on the left
5. If it asks you for password XXXXX it blank and press submit
6. In the SSID give your wireless network a name (no spaces)
7. Now click on Security under the wireless menu
8. In security Mode Select WPA
9. Enter a preshared key (this will be your wireless network password)
10. Press apply changes
11. Now try connecting your laptop to the new wireless network you setup

holyoke_ma_comp :

let me know if this does not work for you

holyoke_ma_comp :

if it does please click the ACCEPT button on this answer

Customer:

we are good to go thanks so much!

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