Hello and Welcome to JustAnswer
My name is XXXXX XXXXX I will assist you today
Can you tell me the make and model number of your wireless router?
Belkin N Wireless F5D8236-4 v1
here is what I would like you to try first
1. Disconnect the power to your modem from the back of your modem2. Disconnect the cable that runs from your modem to your router3. Disconnect the power to your router from the back of your router4. Wait 1 minute5. Connect the power back to your modem6. When all the lights come back on, connect the cable that goes from your modem to router7. Connect the power back to your router and wait 2 minutes8. Then try connecting your computer to the wireless network again
Let mee know what the outcome is or if you run into any issues
if this works, please click the ACCEPT button. Positive feedback is appreciated as well
ok will this disconnect us?
it will, but leave this window open and when you reconnect we will be connected again
Please let me know if this did not work for you
if it has, please click the ACCEPT button on this answer
its a no go. The computer I am trying to connect the wireless to doesn't even see the network
bummer....are the lights on the router?
no. all but the wireless light. ya think i need to reload the router software on the computer im tryin to connect?
oh, im jeanne by the way
is that the only computer that connects to the wireless
or do you have others?
the wi does too. what caused this was we tried to connect a laptop through it and we lost all connection somehow
its picking up a wireless network from somewhere else and i dont know where its coming from
I assume the wii does not work either?
have you tried connecting that?
is it possible to try it quickly
yes thats when we found out the connection was gone
so you have tried the wii
well the only thing I can suggest at this point
is we try resetting the router to the factory defaults
this would mean that you would have to resetup the router
and then once reset, you will have to reconnect your devices (laptop and wii)
would you like instructions on how to do this?
you will need to connect your computer to the router with a wire
but before you do that
let me type out the instructions
1. Connect your computer to the router with a wire (also make sure your router is connected to your modem)2. With the power plugged into your router on the back of the router is a small reset button or hole (press this for 20 seconds)3. Once that is done, on your computer go to http://192.168.2.14. Click on Channel and SSID under your Wireless menu on the left5. If it asks you for password XXXXX it blank and press submit6. In the SSID give your wireless network a name (no spaces)7. Now click on Security under the wireless menu8. In security Mode Select WPA9. Enter a preshared key (this will be your wireless network password)10. Press apply changes11. Now try connecting your laptop to the new wireless network you setup
let me know if this does not work for you
if it does please click the ACCEPT button on this answer
we are good to go thanks so much!