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Jason
Jason, Network Technician
Category: Networking
Satisfied Customers: 10389
Experience:  Years of experience and education.
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Im unable to connect to the internet after installing my N300

Resolved Question:

I'm unable to connect to the internet after installing my N300 wireless router
Submitted: 3 years ago.
Category: Networking
Expert:  Jason replied 3 years ago.

Networking Extraordinaire :

Greetings,

Who is your Internet Service provider? Is it cable or DSL?

Customer:

AT&T, DSL

Networking Extraordinaire :

Ok

Networking Extraordinaire :

What is the brand and model of your DSL modem?

Customer:

Siemens speedstream 4100

Networking Extraordinaire :

Ok, one moment please.

Networking Extraordinaire :

- Click the following link: http://192.168.1.254

Networking Extraordinaire :

Please, let me know when that is up.

Networking Extraordinaire :

One moment.

Networking Extraordinaire :

- Click Start Button
- Type: CMD
- Hit Enter
- In the black window, type the following and press Enter: ipconfig
- Press Enter
- What is shown for the Default Gateway?

Customer:

Do you still want me to go to the link?

Networking Extraordinaire :

No

Networking Extraordinaire :

You can skip the link for now.

Networking Extraordinaire :

- Click Start Button
- Type: CMD
- Hit Enter
- In the black window, type the following and press Enter: ipconfig
- Press Enter
- What is shown for the Default Gateway?

Customer:

10.0.0.1

Networking Extraordinaire :

Ok

Networking Extraordinaire :

- Click the following link: http://10.0.0.1

Networking Extraordinaire :

Please, let me know when you have that page up.

Customer:

It wouldn't accept my password

Networking Extraordinaire :

Ok

Networking Extraordinaire :

You may have to reset the modem.

Networking Extraordinaire :

Once you login to the modem successfully, you will change the "PPP Mode" to Bridged Mode or to "PPP is on the Computer".

Once you do that, you will lose the Internet when plugged directly into the modem. Now you must plug the modem into the WAN/Internet Port on the router, plug your computer into one of the four LAN ports on the router and configure the router normally to use PPPoE and enter your DSL username and password.

Networking Extraordinaire :

Have you already input your dsl username and password XXXXX the router earlier?

Networking Extraordinaire :

If you do not want to reset the modem, you can just reset the router and plug the Modem into the Wan port on the router, then a computer into one of the LAN ports on the router and you will be online.

Networking Extraordinaire :

What do you wish to do?

Customer:

yes, I did input dsl username and password XXXXX the router. reset the router

Networking Extraordinaire :

Ok

Networking Extraordinaire :

Are you telling me that you just reset the router by pressing the reset button on the back of the router for 30 seconds with a paper clip?

Customer:

I will do that now

Networking Extraordinaire :

Ok thank you

Customer:

Its done

Networking Extraordinaire :

Ok good

Networking Extraordinaire :

Please, plug the Modem into the Wan port on the router, then another computer into one of the LAN ports on the router and you will be online on that computer.

Networking Extraordinaire :

Please, do that while I stand by.

Networking Extraordinaire :

Please, come back and update me once that is complete.

Customer:

I'm not sure what you mean?

Networking Extraordinaire :

Sorry, what part do you not understand?

Customer:

What is the Wan port and do you want me to use another computer?

Networking Extraordinaire :

The wan port is the Internet plug on the router (it is the one all by itself)

Networking Extraordinaire :

The LAN ports are 4 plugs grouped together.

Customer:

Its already set up like that

Networking Extraordinaire :

Ok good

Networking Extraordinaire :

On a computer that is plugged into the router, open a webpage and try accessing the Internet, please.

Networking Extraordinaire :

Did that webpage come up?

Customer:

The only way I cann acess the internet is by having my local connection into a port on the router. I have a work computer that can connect to the wireless but my home computer which I installed the router cannot connect wirelessly

Networking Extraordinaire :

Ok

Networking Extraordinaire :

So just to be clear, you can access the internet when plugged into the router with a cable?

Customer:

yes

Networking Extraordinaire :

Ok good

Networking Extraordinaire :

When you try and connect wirelessly, what happens?

Networking Extraordinaire :

Are you given errors?

Customer:

yes on networksharing it shows a red x from the line going between the network to the internet

Networking Extraordinaire :

From the problem computer, can you see the wireless signal?

Networking Extraordinaire :

Please, perform the steps below on a computer that is currently plugged into the router:

On a computer that is connected to the router, perform the steps below:
- Click the following link ---> http://192.168.1.1
--If the above address does not work, go to http://192.168.0.1
--If the above address also does not work, go to http://192.168.2.1
Username: admin
Password: password
- Click the Wireless settings link

Your network name and password XXXXX listed on that page.

Customer:

I'm in netgear smart wizard, wireless setting, now what?

Networking Extraordinaire :

Ok

Networking Extraordinaire :

Do you see the network name and the wireless password XXXXX the screen?

Customer:

I have a wireless network and security option boxs with information

Networking Extraordinaire :

Ok

Networking Extraordinaire :

Which security option is chosen (WEP, WPA, etc)?

Customer:

none

Networking Extraordinaire :

Ok, "none" is chosen?

Customer:

yes

Networking Extraordinaire :

Ok

Networking Extraordinaire :

When you connect to the wireless signal name once more please

Customer:

Please clairfy

Networking Extraordinaire :

Ok

Networking Extraordinaire :

- Click the Wireless icon near the clock (looks like a graph or two small computers)
- Click and choose the network name that you saw earlier on the wireless settings page
- Connect to it.

Customer:

windows cannot connect to kirby5

Networking Extraordinaire :

Ok

Networking Extraordinaire :

Do you still have the router configuration page up?

Customer:

do you mean the netgear smart wizard?

Networking Extraordinaire :

Yes

Networking Extraordinaire :

- Click the Wireless settings link again please.

Networking Extraordinaire :

Now what is the full model name of your router?

Customer:

WNR2000v3

Networking Extraordinaire :

Ok thank you.

Networking Extraordinaire :

On the router configuration page, click the "wireless card access control" link

Networking Extraordinaire :

On that page, is it disabled or enabled?

Customer:

Is that on netgear smart wizard page

Networking Extraordinaire :

yes

Customer:

I can't find that

Networking Extraordinaire :

Ok

Networking Extraordinaire :

Click the Wireless settings link again

Customer:

under set-up or advanced

Networking Extraordinaire :

Neither.

Please, do this on the computer that is connected to the router:
- Click Start Button
- Type: CMD
- Hit Enter
- In the black window, type the following and press Enter: ipconfig
- Press Enter
- What is shown for the Default Gateway?

Customer:

192.168.1.1 under ethernet adapter local area config

Networking Extraordinaire :

Ok good

Networking Extraordinaire :

On a computer that is connected to the router, perform the steps below:
- Click the following link ---> http://192.168.1.1
Username: admin
Password: password
- Click the Wireless settings link

Your network name and password XXXXX listed on that page.

Networking Extraordinaire :

Which security option is chosen on that page?

Customer:

on what page

Networking Extraordinaire :

Do you see my instructions?

Networking Extraordinaire :

After you click the Wireless settings link, please answer that question.

Networking Extraordinaire :

On that page (The one you will see when you click the Wireless Settings link) will have the information I need.

Customer:

on the black window

Networking Extraordinaire :

No

Networking Extraordinaire :

You can close that. Sorry.

Networking Extraordinaire :

Here are the new instructions:

- Click the following link ---> http://192.168.1.1
Username: admin
Password: password
- Login

- Click the Wireless settings link

Networking Extraordinaire :

Did you find that page and link?

Customer:

I'm getting router upgrage

Networking Extraordinaire :

Ok, cancel that upgrade.

Networking Extraordinaire :

Just click the Wireless settings link on the left side of the page.

Customer:

I did

Networking Extraordinaire :

Ok

Networking Extraordinaire :

Now on that page, do you see the network name and password/passphrase/key?

Customer:

no

Networking Extraordinaire :

What do you see?

Customer:

wireless network box and security options box

Networking Extraordinaire :

Why are you referring to them as boxes?

Customer:

I think we need to end this, its going nowhere

Networking Extraordinaire :

I am asking you to complete the instructions.

Do you wish to end this call?

Customer:

yes

Networking Extraordinaire :

Do you wish to accept this answer or would you prefer me to leave it open for another expert?

Customer:

No I do not prefer it be left open for another expert

Jason, Network Technician
Category: Networking
Satisfied Customers: 10389
Experience: Years of experience and education.
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