Hello, my name is XXXX XXX I will be assisting you.

Do you get disconnected when attempting to connect or does it say you are connected but with limited access? Also, please tell me you operating system so we can verify some settings and have a better view of the issue.

Also, do you have access to your wireless router and please provide me with the model. Thanks!

Andy

Thanks, the network cable unplugged is indicating your wired side so meaning you have no cables plugged in. Since we are looking at wireless, lets check our current wireless setting first, please go to:

Start Icon > Search bar > type in: ncpa.cpl <enter> , please tell me what your wireless connection status is: Any disabled or unidentified network?

Thanks, please right click to the Wireless Network Connection and go to properties, do you see a tab called 'wireless'. Also, when you previously access the wireless, do you enter a password? If so, do you know of the password? Thanks!

Ok, can you open up the wireless utility you used to connect and tell me what utility that is. If you see your wireless network on the list, what security mode is it using?

Do you see a signal bar icon on the bottom right hand corner?

Can you please double click on it, it should open up the wireless utility. Please tell me what you are using.

May I ask when you previously go into the wireless network, do you have to input a password?

Yes, encryption key? Is that the password XXX use to get in to the wireless network before?

When you see your wireless network and attempt to click on it, what happens? Do you have a prompt for password?

Lets take a step back. When you click on the wireless signal bar on the bottom of your screen, you see your wireless network?

If so, please tell me the network name. When you click on the wireless network, does it attempt to connect?

I see, do you see 'Other networks'? with a strong bar signal?

Try go to Start Icon > All programs > and see if there is another wireless utility, at times, vendor installs their own version of wireless utility which disables the windows default one.

Please tell me what they are, and see if one of them are for wireless

Any atheros utility?

Well, lets attempt to add a profile in the 'Manage Wireless Network' after you go into the Network and Sharing Center

I see, that might not be it.

We will manually create a network profile, do you know of your network name and security key for access?

Actually easist to check your HP laptop, double click on the wireless utility of the HP and it should state the wireless security. We will need to match that, if we set a higher security than what is supported, it is not going to connect

It is most likely WPA or WPA2

Check connect even if the network is not broadcasting

Did you exit out from your profile?

Yes.

Lets ok all the way out and see if it connects

After we try this first, go to start icon > search bar > ncpa.cpl <enter>

Right click the wireless network connection and disable it, the right click and renable

Wait 2 minutes and see if it connects. Also, go to Start icon > search bar > type in: services.msc

See if WZCSVC or windows zero configuration has been started

Can we right click and stat it? Its it on manual or automatic

Start

I am checking if Asus uses a specific utility. In the meantime can you also look at your all programs, seems your windows default wireless utility is not the one controlling your connection.

Can you tell me the model of your Asus?

Are there any wireless switching button on the Asus? Can you try Fn+F2?

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