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Brandon M.
Brandon M., System Administrator
Category: Networking
Satisfied Customers: 6977
Experience:  Currently an IT Manager for law firm. Work with Exchange, Blackberries daily. CAT 5e certified.
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Trying to setup Remote Desktop access through my zyxel pk5000z

Resolved Question:

Trying to setup Remote Desktop access through my zyxel pk5000z modem/router I have a static IP
Submitted: 6 years ago.
Category: Networking
Expert:  Brandon M. replied 6 years ago.

BeBoo :

Hi there and thank you for contacting JustAnswer. My name is XXXXX XXXXX I'd be glad to assist you.

BeBoo :

Check out this page for a walkthrough (with pictures) on how to port forward RDP (Remote Desktop Protocol) using your ZyXEL router: http://portforward.com/english/routers/port_forwarding/ZyXEL/PK5000Z/Remote_Desktop.htm

Customer:

It's a good link, but I am still not clear on the IP address. I lease a single static IP address which is assigned to the router. Do I assign that address in the port forwarding or the LAN address of my desktop computer

BeBoo :

It would be the LAN address of your computer.

Customer:

Have tried that, but I cannot ping my router from outside the network - this seems to be the real issue

BeBoo :

Do you need help finding the IP address of your computer

BeBoo :

Most routers/firewalls do NOT respond to ping requests.

BeBoo :

This is for privacy reasons.

Customer:

I can figure out the ip address of my computer, but RDA still says "cannot connect" How can I test connectivity if I cannot ping the router

BeBoo :

Your router might be able to port forward the ping requests. Let me check.

BeBoo :

Doesn't look like it.

Customer:

Then I am still stuck

BeBoo :

Did you forward both 3389 TCP and 3389 UDP?

BeBoo :

You can run this utility to test if the port is open: http://portforward.com/help/portcheck.htm

Customer:

I will try

Customer:

I have forwarded both TCP and UDP. for TCP Port checker says that 3389 is locked and that I should close any application using that - not dure what that means. For UDPit says the port is not open or not reachable

BeBoo :

Sounds like you are either not forwarding to the correct IP or you have more than one rule for the same port.

Customer:

I don't know what I did but I got it working and your links were very helpful

Brandon M. and 2 other Networking Specialists are ready to help you

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