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amak808
amak808, Certified Networking Engineer
Category: Networking
Satisfied Customers: 32
Experience:  10 Yrs Exp. Windows Server/Client; Cisco Wireless, Security, Voice, Design, R/S
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Cannot connect wireless. Security key is not working. No

Customer Question

Cannot connect wireless. Security key is not working. No problem with wired connection. Please help ASAP
Submitted: 3 years ago.
Category: Networking
Expert:  amak808 replied 3 years ago.

amak808 :

Hello, my name is XXXXX XXXXX I will be assisting you.

May I ask if the security key used been tested successfully on another machine? Did you have to manually input your network SSID name and security or you choose from a list of wireless network?

Customer:

Yes, it was tested on my sons notebook and it failed as well. we choose from a list of wireless devices.

amak808 :

I assume you are using a wireless router? If so, please provide me with the model

amak808 :

Is there any device that worked with this wireless network?

Customer:

Belkin, Model F7D2301 v1

Customer:

there is no device that currently is working with the wireless.

Customer:

when the wireless was first setup it did work but that was several months ago.

amak808 :

May I ask if you are currently using the wired connection of this router? The reason is that if you do not have the access info and username/password XXXXX been change, we might need to put this device back to default and reconfigure.

Customer:

Yes, I am using the wired connection.

amak808 :

Ok, did you attempt to change the default username/password?

Customer:

No, how do you do this and will this disrupt the wired connection?

amak808 :

It should't disturb the wired unless we attempt to restart it.

amak808 :

Do you have time to perform some configuration?

Customer:

unfortunately I have to leave for an hour. Can we reconnect later?

amak808 :

Sure, why don't I post some steps and you attempt it and let me know how it goes?

Customer:

Perfect. thanks

amak808 :

No problem. Thanks!

amak808 :

Here's the steps to change your security key:


On your wired computer: Open up a browser,


1. Type in: 192.168.2.1 <enter>


2. Click on the login button, by default no password XXXXX leave it blank and submit.


3. Click 'Wireless' in the left-hand menu then click 'Security'


4. Select WPA/WPA2 option


5. Enter a password, 8-63 character of your choice.


6. Apply changes to finish.


*** Now attempt to connect on your computers and use the new security key you setup.


Please let me know how it goes.


Thanks,


Andy

Customer:

You have solved the issue. thank you very much.

amak808, Certified Networking Engineer
Category: Networking
Satisfied Customers: 32
Experience: 10 Yrs Exp. Windows Server/Client; Cisco Wireless, Security, Voice, Design, R/S
amak808 and 10 other Networking Specialists are ready to help you
Customer: replied 3 years ago.
This is a wonderful service and Andy is excellent. I highly recommend Andy. Thanks
Expert:  amak808 replied 3 years ago.
Glad to hear! If you think my answer satisfied your question. Please leave me a feedback, much appreciated!

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