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D.Sandlin
D.Sandlin, Network Administrator
Category: Networking
Satisfied Customers: 10058
Experience:  5 years as a Network Switching Systems Operator In the US ARMY (31F)
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how do i restor factory settings to my huawei ascend

Customer Question

how do i restor factory settings to my huawei ascend?
Submitted: 3 years ago.
Category: Networking
Expert:  D.Sandlin replied 3 years ago.
Welcome to JustAnswer..

My name is Dustin and I am a member of the expert community here..

Its a long procedure.. But here it is..

http://www.cellphonedaily.com/how-to-format-or-reset-huawei-ascend.html

This will walk you through the factory restore.. Let me know if you get stuck, or have any questions.

Please click accept to show I have assisted you.

If you still need assistance, You can reply to this message at any time.

Thanks!
Customer: replied 3 years ago.

how do i unzip a file thats where i get stuck?

 

Expert:  D.Sandlin replied 3 years ago.
Ok.. DO you have a pc, or a mac?

And also.. do you have windows xp, vista, or windows 7 ?
Customer: replied 3 years ago.
pc and windows 7
Expert:  D.Sandlin replied 3 years ago.
Thanks..

To unzip a file.. ( which is a fancy word for open it.)

You need a program that will allow you to open it.. A zipped file, is just a file that was compressed to save space. Unzipping just means un compressing it..

Its much easier to do once you get the program.. You simply click it and it opens.

Heres the program you need.

http://www.7-zip.org/download.html

pick the top download , the exe one for windows 7 32 and 64

Once downloded.. Make sure to run the file to install the program

Then.. when you get to the step that says " unzip the file" simply click the file to open it..
Customer: replied 3 years ago.

ok do you think factory restore will fix my problem?

problem is that i did something i wasnt supposed to which was rooting my android... i tweaked the resoulution and the screen is huge. im not able to fix it

Expert:  D.Sandlin replied 3 years ago.
Yes..

restoring it to factory settings will fix it.. ( it wont be rooted anymore though)

Customer: replied 3 years ago.
ok thank you so much of what you told me so far i will let you know what happens in a few.
Expert:  D.Sandlin replied 3 years ago.
Ok, sounds good.. Ill be here!
Customer: replied 3 years ago.

will i be able to use my phone to call and text afterwards?

 

Expert:  D.Sandlin replied 3 years ago.
That depends.. Who was your phone with?

You may have to call in and get tech support to re register the phone..

But other then that, yea. It will work just fine after.
Customer: replied 3 years ago.
i am completely lost with what to do with the factory restore file once i downloade it. i already downloaded the 7 z file
Expert:  D.Sandlin replied 3 years ago.
oK..

you have to connect the ascend to the computer via the usb cable

and then after you have unzipped and open the file, copy the file to the memory on your phone.. It needs to be in the root folder, not any subfolders..

Let me know if you get that far..
Customer: replied 3 years ago.
i cannot find the root folder
Expert:  D.Sandlin replied 3 years ago.
Ok, when you connect the phone to the computer..

And then go to start, my computer..

can you see the phones memory card listed there?
Customer: replied 3 years ago.

yes it says cd drive and huawei

 

Expert:  D.Sandlin replied 3 years ago.
Ok,, if you double click that and open it..

thats the root folder..

drop the unzipped file in there..
Customer: replied 3 years ago.

ok it says i need more space on my phone

 

Expert:  D.Sandlin replied 3 years ago.
You will have to delete some of the files then that are there..
Customer: replied 3 years ago.

ok the file is in my phone. now what do i do?

 

Customer: replied 3 years ago.
it said update failed... did i mess it up?
Expert:  D.Sandlin replied 3 years ago.
Apologies for the delay... I had to go to dinner..

After you put the file on the phone, did you disable usb mass storage ?
Customer: replied 3 years ago.

not sure how to disable mass storage

Expert:  D.Sandlin replied 3 years ago.
On the phone itself..

go to .. menu/ settings/general info and options/ scroll down, the option UBs mass storage

set it to disable.. let me know if you get stuck on this step..
Customer: replied 3 years ago.

ok it gives me that option when its plugged into the laptop and i did it

 

Customer: replied 3 years ago.

the update i downloaded still say zipped though i opened it under the unzipper program i downloaded

Expert:  D.Sandlin replied 3 years ago.
Ok.. you turned off usb mass storage through the phone..

after you loaded the file onto it right?

now its time to.. go back to his link..

and start from step 6..

http://www.cellphonedaily.com/how-to-format-or-reset-huawei-ascend.html

Customer: replied 3 years ago.

ok when i did it this is exactly what it said..

 

Firmware update

step 1/2

Unpacking

!

update failed

 

im completely lost now and im not sure if i unzipped the file although i did open up the update under 7z

Expert:  D.Sandlin replied 3 years ago.
Ok.. lets try this again..

When you open the file with winzip..

It should show a folder..

right click on the folder.. and tell me the options you get.. thanks!
Customer: replied 3 years ago.

ok i right click and this pops up

7-zip (more options to this posted at the bottom)

open

open inside

open outside

edit

 

rename

copy to

move to

delete

 

split file

combine file

 

properties

comment

calculate checksum

 

create folder

create file

 

these are the options under the first one (7-zip)

open archive

extract files

extract here

extract to "kernal-2.6.29-m860-eclair\

test archive

add to archive

compress and email

add to "kernal-2.6.29-m860-eclair.72

compress to (what it says above) and email

add to "kernal-2.6.29-m860-eclair.zip.zip

compress to (what it says above) and email

Expert:  D.Sandlin replied 3 years ago.
Ok, lets extrac it,..

click

extract to .. a new screen comes up..

at the top, it has a file location..

copy down the exact file location.. and then.. click extract..

Then.. once its finsihed. ( takes onlky a few seconds)

Go to that file location.. open the new extracted folder..

And that is the folder you need to drag and drop onto the phone..

( delete the first folder we put there first)
Customer: replied 3 years ago.

ok so now im putting the new file on my sd card. i already deleted the old one.

it says its going to take 25 minutes

Expert:  D.Sandlin replied 3 years ago.
It could.. unzipped.. its a bigger file.. But the again.. the time estimate is always longer then it really is..

Thanks for hanging in here with me, and my apologies this is taking so long.
Customer: replied 3 years ago.
as long as it gets done its fine with me. and i noticed you served in the military. i am currently in the military. thank you for all the time you put in so far to help me out
Expert:  D.Sandlin replied 3 years ago.
Not a problem.. The time is worth it.. As long as we come to successful conclusion, thats all that matters..

I was Army Airborne.. Whatever branch your in.. Thanks for your continued service as well..
Customer: replied 3 years ago.

i did everything you told me to do but it still says that the update failed. is there another way i can do this?

 

Expert:  D.Sandlin replied 3 years ago.
Ok.. maybe we need to try and reset the phone first

The folder you put on the phone,, what did you name the folder?

It may just have the wrong name.

Customer: replied 3 years ago.

i named the folder ROOT

 

Expert:  D.Sandlin replied 3 years ago.
That wont work..

the folder name must be called

dload

please rename the folder on the phone.. then try again!
Customer: replied 3 years ago.
still does work it says update failed :(
Expert:  D.Sandlin replied 3 years ago.
Hmm..

lets try a reset first then, then try again..

heres the reset

power off the phone hold the volume up button the send button and turn the phone on and voila
Customer: replied 3 years ago.
not sure what the send button is on my phone. sorry
Expert:  D.Sandlin replied 3 years ago.
the call button.. the one you press after you dial your number
Customer: replied 3 years ago.

is factory reset the same as formating the phone?

 

Customer: replied 3 years ago.

i reset then tried it again. still update failed

 

Expert:  D.Sandlin replied 3 years ago.
Hmm.. Im sorry.. Im out of ideas here..

Weve done all the steps correctly, and its just not working.. If you have insurance on the phone, Id reccomend getting it replaced..
Customer: replied 3 years ago.

ok. do u know where i can find the proper build.prop for my cricket powered hauwei ascend because i deleted the file. if you cant help me out with that its ok. thank you for all the time you put into helping me

 

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