How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Molinari Your Own Question

Molinari
Molinari, PC Technician
Category: Networking
Satisfied Customers: 4459
Experience:  A+ Certified, expert with networking, especially media networking.
16561526
Type Your Networking Question Here...
Molinari is online now
A new question is answered every 9 seconds

I cannot connect my kindle to linksys router. it does not

Resolved Question:

I cannot connect my kindle to linksys router. it does not recognize my password. Kindle support is no help; says it is a router or computer problem
Submitted: 3 years ago.
Category: Networking
Expert:  Molinari replied 3 years ago.
Is it saying the password XXXXX XXXXX? Did you forget the wireless network password?
Customer: replied 3 years ago.
No. It says that it is "unable to connect to Wi-Fi network." I have tried to use the network key without success, The device recognizes the router. I have been able to fet on Wi-Fi at a local coffee shop.
Customer: replied 3 years ago.
I am confused. Did I answer your most recent question? Do you need anything more?
Expert:  Molinari replied 3 years ago.
I was thinking maybe the password XXXXX wrong...
Here's how to check the wireless password...


Before accessing the router’s web-based setup page, make sure the router is powered on and the computer is wired to one of the Ethernet ports on the router (1, 2, 3 or 4 ).
View Full Image

Accessing the Router’s Web-Based Setup Page


Step 1:
Open a web browser such as Internet Explorer.

Step 2:
Go to the Address bar and enter your router’s IP address ("192.168.1.1" is the default IP of most Linksys routers) then press [Enter].

View Full Image
Step 3:

A new window will prompt for a User name and Password. Leave the User name field blank then enter your router’s password ("admin" is the default password), then click OK.

When the router’s web-based, setup page appears, click Wireless and select Wireless Security.

View Full Image


On this page you will see the Security Mode. If your security mode is set to WEP (64bit or 128 bit) you will have four sets of keys available. To known which key to use look for the Default Transmit (Tx) Key, If your default transmit key is set to 1, then you will use the key in Network key 1 to connect to the wireless network. Now if your Security mode is set to WPA (Personal/Pres-Shared Key/PSK) what's inside the WPA-shared key or Pass phrase / Personal Key box is the network key for your wireless network.



Let me know if you run into any trouble...


Customer: replied 3 years ago.
Nope, it didn't work. I found the Default Transmit Key, which was the password had been using. Still will not connect.
Customer: replied 3 years ago.
I have to go back to work. I need to terminate this conversation.
Expert:  Molinari replied 3 years ago.
Ok, check and make sure therearen't more than one network with the same name as well....
Customer: replied 3 years ago.
all four had different passwords.
Expert:  Molinari replied 3 years ago.
There were four listed on the router page?
Customer: replied 3 years ago.
I am not on my computer at this time, however when I got onto the security mode it had 4(i'm pretty sure) keys. All were different. Key No. 1 was the password XXXXX had been using and it was the one selected.
Expert:  Molinari replied 3 years ago.
Seems kind of odd...
You may as well try them all...
Customer: replied 3 years ago.
O.K. I will do so when I return home.
Expert:  Molinari replied 3 years ago.
Ok...
Customer: replied 3 years ago.
What ever we tried, has not worked. When I tried to use a different key the router just would not reset. It took me quite a while just to get i back up.
Expert:  Molinari replied 3 years ago.
None of the passwords worked???
Customer: replied 3 years ago.

I didn't get that far. When I tried to set to Key No.2 the router would not "reset"; that is the router screen "said' that it would be back in 8 seconds and never came back on. I then totally shut down rebooted etc. and went back in and rest the key back to No.1.

Does any of this make sense? Anyway, if you think it wise, I will try to use a different key no. for the password. I also got on the internet and found the router drivers etc. Would it be adviseable to download drivers and/or firmware? One alternative would be to use the reset function and start anew. What are your thoughts? Maybe I should chuck the router and get a new/replacement? BTW I will "Accept Answer" after your response even if nothing works.

Expert:  replied 3 years ago.
Ok, you said there were 4 passwords you saw, try each one of them on the kindle and leave the router alone...
Molinari, PC Technician
Category: Networking
Satisfied Customers: 4459
Experience: A+ Certified, expert with networking, especially media networking.
Molinari and 9 other Networking Specialists are ready to help you
Customer: replied 3 years ago.

I tried your suggestion with no luck Then out of desperation I turned everything off(except the Linksys), reset the Linksys, re-entered the password, reselected the wireless security, turned on the Kindle re-entered the password XXXXX(which was the same, even after I "re" generated the WEP) and the damn thing connected to the WI-Fi.

Now, however, my computer has to run through the ethernet connection(unless I go direct from modem to computer); it does not seem to connect with out it.

 

If you wish, you can let me know your thoughts. I have selected "Accept Answer" because of your efforts

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
< Last | Next >
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • James

    Sr. Network Administrator

    Satisfied Customers:

    1711
    Highly experienced with wireless networks and wireless equipment, LAN and networking protocols
< Last | Next >
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Network Administrator

    Satisfied Customers:

    1711
    Highly experienced with wireless networks and wireless equipment, LAN and networking protocols
  • http://ww2.justanswer.com/uploads/Claws224/2009-07-07_063935_Dork_Portrait.JPG Claws224's Avatar

    Claws224

    IEEE Network Engineer

    Satisfied Customers:

    1256
    IEEE, Microsoft
  • http://ww2.justanswer.com/uploads/KN/knelly74/2011-4-14_215651_kevin.64x64.jpg Kevin's Avatar

    Kevin

    LAN/WAN Specialist

    Satisfied Customers:

    1165
    Certified MCSA and MCP Network Administrator with over 20 years of PC experience.
  • http://ww2.justanswer.com/uploads/tealnet/2009-09-26_000218_headshot_64.jpg Eric K.'s Avatar

    Eric K.

    Network Administrator

    Satisfied Customers:

    510
    13 years of desktop, server and network support experience
  • http://ww2.justanswer.com/uploads/CL/clagesolutions/2012-6-27_145545_20120608Geoff.64x64.jpg Mr. Clark's Avatar

    Mr. Clark

    Network Engineer

    Satisfied Customers:

    510
    Computer Business Owner / Former DoD Network Specialist
  • http://ww2.justanswer.com/uploads/MA/matthewpj73/2012-1-20_18729_TWO.64x64.jpg Matthew J's Avatar

    Matthew J

    Computer Support Specialist

    Satisfied Customers:

    397
    12+ yrs computer diagnosis/repair, network infrastructure install and support, IT Administration
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    384
    Certified Networking expert with over 10 years experience.
 
 
 

Related Networking Questions