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sandy
sandy, Networking Engineer
Category: Networking
Satisfied Customers: 5084
Experience:  B.Tech.
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A router/access point channel conflict has been detected.

Customer Question

A router/access point channel conflict has been detected. If you have problems printing or scanning, improve your wireless network evironment.
Submitted: 3 years ago.
Category: Networking
Expert:  sandy replied 3 years ago.
Hello My Friend,

Welcome to Just Answer.com. My name is XXXXX XXX I am a Microsoft- Certified Technician who will assist you today. I understand how important this is for you. I will put in my best effort to help you out. This process might require multiple contacts from both sides.

Where is your router located? Is it located distant to printer?
Customer: replied 3 years ago.

Well, I went out and bought a new printer to fix the same problem I had with my other printer. One is located in the same room as the router and this brand new printer is now sitting in the adjacent room. I can print wirelessly to the printer but when I try to scan it says that it says the computer is unable to connect to the printer. The NEW scanner printer I bought, spit out this piece of paper with the error message I gave you on it. It too, says that all the commuication checks have been passed.

 

Expert:  sandy replied 3 years ago.
I understand that you can print wireless on both of the printer. But, you are unable to scan on both of them.

Pleaes tell me the make and model of the new printer?
Customer: replied 3 years ago.

workforce 520 by EPSON

 

 

Expert:  sandy replied 3 years ago.
Could you please tell me the make of the router? linksys, netgear, belkin
Customer: replied 3 years ago.
linksys
Expert:  sandy replied 3 years ago.
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Customer: replied 3 years ago.
no same message, and error has occurred when trying to communicate with your device.
Expert:  sandy replied 3 years ago.
Please try to select other channel from the list.
Customer: replied 3 years ago.
I did. It was on 5, I changed it to 6, re tried it, then I changed it to 1 and re tried it.
Expert:  sandy replied 3 years ago.
Pleease try all of them one by one.

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