I have just installed Norton Internet Security 2011 disk and am finding it impossible to send e-mails using Outlook Express. Incoming e-mails are fine. Also, if I use Internet Explorer, outgoing e-mails are fine but I have been using Outlook express for past 12 months. Previous security software, which has been deleted, was Kaspersky.Messages I was getting were saying 'Your mail message was unable to be sent because the connection to your mail server was interrupted. Please open your e-mail client and resend message from 'sent message folder' This did not work and also would add time.Have made one or two changes within Tools/Account/Properties following 'Google' lead but still no success. Am now getting message 'The server does not support SSL Connection. followed by 'gobbledegook'(?).I should add that I am not particularly computer literate !There is only one compter in system.Roger Reynolds (XXXXX@XXXXXX.XXX)
Computer OS: Windows XP
Changes via 'Tools' but not sure what I was doing. Increased 'Server time' from 25 to 100.
Checked 'My server requires authentification'
Hello Welcome, We will need to allow a program through the Norton system in order to allow the email to pass through again. I'm sending you specific instructions shortly. THANK YOU
BA, AND AA in Network + Security + and A+ certified through Comptia International Recognized
WITHIN NORTON, PLEASE DO THIS1. GO TO Settings > Network Settings > Email Antivirus Scan.2. What boxes are checked here? All boxes should be checked including "Protect Against Timeouts" near the bottom of the window. 3. PLEASE UNCHECK Scan incoming email" option and see if you can now receive email. 4. If you are able to receive email at this point go back to the Settings window and check the "scan incoming email" option and see if you can receive email. ANY LUCK?IF NOT CONTINUEFROM YOUR COMPUTER DESKTOP VIEW1. Click Start, click Run, type ncpa.cpl, and then click OK.2. Locate and right-click the icon that represents this computer's connection to the home network3. CLICK Network Settings click the Configure button next to Client integration.4. You should see the Outlook box checked on the top and Outlooks Contacts List on the bottom. 5. UNCHECK these options, apply changes and then go back into Settings and check the boxes again, and then apply the changes.CLOSE OUT Outlook. RESTART IT, PROBLEM FIXED? Please do not forget to ACCEPT this answer so that I may continue assisting and answering future customers. PLEASE DO NOT ACCEPT UNTIL YOUR SATISFIED WITH MY SOLUTION. PLEASE continue to ask me questions if you have not reached resolution. I aim for 100 percent customer satisfaction in hope that you will return again for more expert assistance from a verified justanswer expert! I believe in positive feedback from all my clients! If your unhappy, continue to ask me questions until we find satisfaction in our client/expert relationship.Thank you for trusting justanswer to provide you with everyday expert solutions!We hope you will return again soon! WHEN YOU HAVE DECIDED THAT THIS IS THE SOLUTION FOR YOU, THEN PLEASE ACCEPT EVEN IF YOU’RE A MEMBER, HAVE SUBSCRIPTION, TO INCLUDE TRIAL SUBSCRIPTIONS. NOTE, CAPS ARE ONLY USED TO ASSIST WITH READING EMPHASIZED AREAS AND AREAS OF HIGH IMPORTANCE.bbl24200340595.8568189005
Sorry, but I mistook the 'Accept Answer' as acknowledging that I had received the advice rather than that it had solved my problem. Since doing this I have gone through the suggested proceedures but without success.
I should add that I had been receiving e-mails OK via Outlook Express but was not able to send. However, after making various changes in 'Tools' and 'Norton' last night, I find that I am getting no new e-mails today. I can still send and receive via Internet Explorer.
I tried the changes suggested, via Norton, to 'Scanning Incoming e-mail' but it made no difference. When I tried the changes via 'Start', I could not locate 'Network Settings' on the menu shown when 'right clicking' so could not 'configure' There were three icons shown when clicking 'Run' and entering 'ncpa.cpl', one for Broadband showing 'unconnected', the second for 'Dial up' marked 'connected' and the third for 'Lan' showing 'unplugged'. I tried right clicking on the first 2 of these. Am afraid that I am still stuck. I should repeat that I am not computer literate but think I followed your instructions correctly.
Thank you for the response, it appears you may have gotten stuck on number 2. You said. ""When I tried the changes via 'Start', I could not locate 'Network Settings' on the menu shown when 'right clicking' so could not 'configure' There were three icons shown when clicking 'Run' and entering 'ncpa.cpl', one for Broadband showing 'unconnected', the second for 'Dial up' marked 'connected' and the third for 'Lan' showing 'unplugged'.""Roger, SINCE THE DIAL UP IS THE CONNECTION FOR YOUR NETWORK, WE WILL NEED TO CONFIGURE THAT CONNECTION. THE GOOD THING IS YOU ALREADY FOUND IT!RIGHT CLICK THE DIAL UP ICONSELECT PROPERTIES NOW, YOU WILL SEE A LIST OF ITEMS, THE TOP MOST OF THE LIST WILL SAY :"THIS CONNECTION USES THE FOLLOWING ITEMS"Roger, at this point, please follow up with up with me REGARDING the options in shows in the list of items. BELOW IS A QUICK REFERENCE LIST OF THE STEPS WE ARE USING1. Click Start, click Run, type ncpa.cpl, and then click OK.2. Locate and right-click the icon that represents this computer's connection to the home network3. CLICK Network Settings click the Configure button next to Client integration.4. You should see the Outlook box checked on the top and Outlooks Contacts List on the bottom. 5. UNCHECK these options, apply changes and then go back into Settings and check the boxes again, and then apply the changes.
Because I seemed to be getting nowhere --- as I didn't seem to be finding the options you were setting down in your 'solution', plus the fact that I lost all broadband links at one point(sorted out over phone by Talk Talk) and then the telephone line --- I decided to call in someone who could sit down at the computer and sort things out speedily. This happened this morning and I am now up and running again.
However I am happy to pay you the £18 for the work you did, even if it did not enable me to sort out the problem from your initial advice. I think I have already accepted (by mistake) at an earlier stage, so the money should have been transferred. Please let me know if this is not the position but I do not want to pay twice !
If you accepted "This exact question" by accident, it would not have appeared to me to answer. Please find the accept button below and press it! If you encounter difficulties along the way with outlook, just respond to this latest message and then I will be able to continue providing you support on the same issue WITHOUT you having to pay again, again, and again. THanks