Greetings,Before we begin, please list off the equipment you are using.What is the brand and model of the modem and the router?
I have two Westnell 7500 routers, one provided by CenturyLink, and one that I bought online.
And you wish to only use the new one?
yes, I want to return CenturyLinks so I don't have to pay them rent on it
Ok, a very good idea.
Please, plug in the new router (plug in the phone line and the computer into the westell modem)- Turn the modem off, then back on.- Restart the computer- Click Start Button - Type: CMD- Hit Enter- In the black window, type the following and press Enter: ipconfig- Press Enter- What is shown for the IP Address, Subnet Mask & Default Gateway?- In the black window, type the following and press Enter: ping 18.104.22.168- What does it say, replies or request timed outs?- In the blackbox, type the following and press Enter: ping red.com- What does it say, replies or request timed outs?
can you tell my why I can'
I do not understand your last statement / question.
and how do i get back to you after i change routers
my user name isCustomer XXXXX do i log in to Just answer
Just go back to the justanswer.com site, login, and pull up this chat session.l
IPv4 address: 192.168.1.24
subnet mask: 255.255.255.0
ping 22.214.171.124: destination not unreachable
ping red.com: could not find host red.com
your back thank you
I never went anywhere.
Ok, what is displayed for the Default Gateway?
Type: Ping 192.168.1.1Press EnterDo you get replies or request timed outs?
packets sent 4 recieved 4 lost 0
Ok, have you contacted CentruyLink, yet?
You may have to register the new router's Mac Address with them before this will work.
yes they want $75 to configure my router
what is a mac address
No, they have no right to charge you for what I am asking you to do.
Often times, the modem's Mac Address is used to authenticate with their servers. In effect, they MUST register your modem's Mac Address on their servers before you can get online.
They will not have to program anything on your router. They will just get the modem's mac address from you and enter it into their system.
what is my Mac address
It is an identifying address on your modem. Every networking device in the world has it's own unique mac address.You can locate it on the bottom of your router, on a label. They will walk you through all of that.
Is this in addition to my user name and password
ok sound good I'll give it a try