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Jason, Network Technician
Category: Networking
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Experience:  Years of experience and education.
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I have a Westell 7500 router that is rented to me by CenturyLink.

Resolved Question:

I have a Westell 7500 router that is rented to me by CenturyLink. I bought a Westell 7500 router that has different firm ware than the one CenturyLink rents me. I want to use my own router and save the cost of renting.

I have set up my router and everything looks good until I try to connect to the net. I get an error message. My DSL is up, wireless is up and ethernet is up. I just can't connect to the net. I know I am using the correct username and password.

Does anyone know how to configure a non CentruyLink router to work on their system?
Submitted: 3 years ago.
Category: Networking
Expert:  Jason replied 3 years ago.

Networking Extraordinaire :

Greetings,

Before we begin, please list off the equipment you are using.

What is the brand and model of the modem and the router?

JACUSTOMER-wh7qt2pg- :

I have two Westnell 7500 routers, one provided by CenturyLink, and one that I bought online.

Networking Extraordinaire :

Ok.

Networking Extraordinaire :

And you wish to only use the new one?

JACUSTOMER-wh7qt2pg- :

yes, I want to return CenturyLinks so I don't have to pay them rent on it

Networking Extraordinaire :

Ok, a very good idea.

Networking Extraordinaire :

Please, plug in the new router (plug in the phone line and the computer into the westell modem)
- Turn the modem off, then back on.
- Restart the computer
- Click Start Button
- Type: CMD
- Hit Enter
- In the black window, type the following and press Enter: ipconfig
- Press Enter
- What is shown for the IP Address, Subnet Mask & Default Gateway?
- In the black window, type the following and press Enter: ping 4.2.2.3
- What does it say, replies or request timed outs?
- In the blackbox, type the following and press Enter: ping red.com
- What does it say, replies or request timed outs?

JACUSTOMER-wh7qt2pg- :

can you tell my why I can'

JACUSTOMER-wh7qt2pg- :

log in

Networking Extraordinaire :

I do not understand your last statement / question.

JACUSTOMER-wh7qt2pg- :

and how do i get back to you after i change routers

JACUSTOMER-wh7qt2pg- :

my user name isCustomer XXXXX do i log in to Just answer

Networking Extraordinaire :

Just go back to the justanswer.com site, login, and pull up this chat session.l

Customer:

IPv4 address: 192.168.1.24

Customer:

subnet mask: 255.255.255.0

Customer:

ping 4.2.2.3: destination not unreachable

Customer:

ping red.com: could not find host red.com

Customer:

your back thank you

Networking Extraordinaire :

I'm back?

Networking Extraordinaire :

I never went anywhere.

Networking Extraordinaire :

Ok, what is displayed for the Default Gateway?

Customer:

192.168.1.1

Networking Extraordinaire :

Ok good

Networking Extraordinaire :

Type: Ping 192.168.1.1
Press Enter

Do you get replies or request timed outs?

Customer:

packets sent 4 recieved 4 lost 0

Networking Extraordinaire :

Ok good

Networking Extraordinaire :

Ok, have you contacted CentruyLink, yet?

Networking Extraordinaire :

You may have to register the new router's Mac Address with them before this will work.

Customer:

yes they want $75 to configure my router

Networking Extraordinaire :

Oh.

Customer:

what is a mac address

Networking Extraordinaire :

No, they have no right to charge you for what I am asking you to do.

Networking Extraordinaire :

Often times, the modem's Mac Address is used to authenticate with their servers. In effect, they MUST register your modem's Mac Address on their servers before you can get online.

Networking Extraordinaire :

They will not have to program anything on your router. They will just get the modem's mac address from you and enter it into their system.

Customer:

what is my Mac address

Networking Extraordinaire :

It is an identifying address on your modem. Every networking device in the world has it's own unique mac address.

You can locate it on the bottom of your router, on a label. They will walk you through all of that.

Customer:

Is this in addition to my user name and password

Networking Extraordinaire :

Yes

Customer:

ok sound good I'll give it a try

Jason, Network Technician
Category: Networking
Satisfied Customers: 10954
Experience: Years of experience and education.
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