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Jason
Jason, Network Technician
Category: Networking
Satisfied Customers: 10680
Experience:  Years of experience and education.
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I changed my password on my router (Belkin) & now I cant connect

Resolved Question:

I changed my password XXXXX my router (Belkin) & now I can't connect to my enternet with my laptop or anyone elses. But I can with my iPhone. Can u help?
Submitted: 3 years ago.
Category: Networking
Expert:  Jason replied 3 years ago.

Networking Extraordinaire :

Greetings,

Please, let me know when you are ready to start troubleshooting.

I will stand by.

Customer : Now
Networking Extraordinaire :

Hello

Networking Extraordinaire :

Please, elaborate on your problem.

Customer : So how can I fix this router prob? I'm not verry computer sav
Networking Extraordinaire :

Which password XXXXX you change on the router? Was it the one you need to connect to the wireless signal or the one to login to the router and make changes?

Customer : Don't know, my bro set up the password & forgot. So I got online to change it so other people could use it. When I changed it my computer stoped working
Networking Extraordinaire :

Ok, where did you change it?

Customer : On some Belkin page I believe. Mabey http://192.168.2.1
Networking Extraordinaire :

Ok

Networking Extraordinaire :

After changing it on the router page, you must reconnect to the wireless signal on each wireless computer put in the new password.

Customer : The weird thing is that I can log on to my wireless with my iPhone, & I just used my new password
Networking Extraordinaire :

Ok

Networking Extraordinaire :

That is due to a problem with the way that Windows 7 & Vista manage wireless networks.

Networking Extraordinaire :

Make note of the exact type of encryption used (Example: WPA-PSK / AES)

- Click the Start button > Control Panel > Network & Sharing Center
- Click the Manage Wireless Networks link
- Highlight and remove the wireless profiles there currently
- Click the Add button
- Enter the network name
- Click the Advanced option button
- Manually select the level of encryption and security mode, then enter your password
- Connect to the new signal

Networking Extraordinaire :

How are those steps coming along?

Networking Extraordinaire :

When you changed the password XXXXX the router, did you setup any additional security option (ie: mac filtering)?

Customer : No just changed th password
Networking Extraordinaire :

k

Networking Extraordinaire :

Ok

Networking Extraordinaire :

Are you able to connect after completing the steps above?

Customer : Whats network name? Like " Wards pc"?
Networking Extraordinaire :

The network name is XXXXX XXXXX of the wireless network.

Networking Extraordinaire :

that is the name that you see when you scan for signals

Networking Extraordinaire :

Did you just change the password XXXXX did you also change the level of encryption? (WEP, WPA, etc)?

Customer : Don't remember anything about WEP or nothing like that
Networking Extraordinaire :

Ok

Customer : I think my network name is norton?
Networking Extraordinaire :

Ok, I have no information about your network name.

Networking Extraordinaire :

Was that a question or statement?

Networking Extraordinaire :

Please, go to the router configuration page and verify the correct signal name and password XXXXX creating the new profile.

Networking Extraordinaire :

Are you having any troubles?

Customer : Yes iM havin troubles but stumbled upon another fix I couldnt find before. Thank u for yer time.
Jason, Network Technician
Category: Networking
Satisfied Customers: 10680
Experience: Years of experience and education.
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