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Bernie, Network Technician
Category: Networking
Satisfied Customers: 7140
Experience:  6+ years experience, Microsoft MCDST/CompTia A+ Certified
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This email address is part of a reserved domain such as,

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This email address is part of a reserved domain such as,, or Please enter a different email address.

trying to register my new email address but I get above message - domain is - help?
Hi there, welcome to JustAnswer.

Are you trying to create a new hotmail account for example. What are you signing up for right now?

Customer: replied 5 years ago.
No but I am using Windows Live Mail and also want to use Windows Family Safety and need to sign in for these - previously used but have new broadband provider
I see - You have a different broadband provider...and your email address has changed correct?

Try logging in with your current email into those programs - what message does it give you?
I see - You have a different broadband provider...and your email address has changed correct?
Customer: replied 5 years ago.
The email or password XXXXX XXXXX please try again and when I try to reset the password XXXXX get a message telling me it is a protected domain
I'm sorry I'm still a bit confused:

Has your email address changed when you switched providers?
Customer: replied 5 years ago.
I see, what you use to log into the Windows Family safety - that is called your Windows Live ID - and we should be able to change it.

Please log in here with your old email address and password:


Does that let you in?
Customer: replied 5 years ago.
yes and I have tried to change my email address from there and it tells me I can't use this email address in my Windows Live id
I see - please go here:


and pick yes, then try to fill out your new email address, any luck there?

Forgive me if I'm taking you back to places you might have already tried - I'm just trying to figure this out on my side.
Customer: replied 5 years ago.


We're sorry, but accounts ending in are issued and managed by the domain owner.
To create a Windows Live ID, please try a different email address. If you don't have one, you can get a free Windows Live Mail account.

Try signing in with that new email address and your password (the one you're trying to create a new account for) here:


This should prompt you to create a new account

If still no joy:

Go here and setup a new windows live id using your new email address:


Did you see my last answer?

Customer: replied 5 years ago.
I have tried both the suggestions and neither works - is this a case of me trying the impossible?
Sorry for my delay- I had to log off for a bit.

It can certainly be frustrating as you know, Windows Live IDs are very sensitive...

Can you tell me what message you got after trying each, same message?
Customer: replied 5 years ago.


1) the email/password XXXXX is incorrect


2) this email is part of a reserved domain......................

Go back to this link:

and click the Or Get A Windows Live Email Address link right below the first box, and make up a whole new email address/password XXXXX account, and see if it will let you register that. Then use these credentials to sign into your Windows Mail and other Windows programs.

See if that works,

Bernie and 7 other Networking Specialists are ready to help you