I can fix the router to get connected to the laptop wifi but for roku i might try to get it conected if that is fine with you.
is the netgear connected to the isp modem and is turned on
Thats fine. I'm not at home where my equipment is but anything you can suggest would be helpful. I'm very frustrated. roku is supposed to be dual band.
i have no much experience for roku you can try it your self however if the wifi router starts working then you can configure it your self.
i will give some input from my side as well.
The router works great on 2.4 g If we can get it working on laptop i consider problem solved.
how do you turn it on to 5G then
The laptop recognizes the 2.4 network and connects. When I try to commect to the 5G it will not connect. Error message says that security settings are not recognized.
reset the router to factory default first and then upgrade the firmware then try it will definately work.
i will give you steps
To reset your router to factory defaults, use a pen or paperclip to press and hold the Reset button for approximately 15 seconds at the back of the router you will see a tiny button indicated as reset button, press it down until the light blinks. The router power should be turned on. Release the button and wait for the router to reboot.
already tried that. still won't connect.
says no updates avalable
call up netgear and tell then me send a new unit
is it under warranty
it is new.. bought it last weekend.
it will be replaced but will take a week
let me give you a number to call them
it a hardware problem
cal the 888 number now: http://gearhead.netgear.com/
Is there anything else i may assist
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