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what is the model number of the wifi router you have at home and is this Kindle 1 2 or 3
how far is the distance the router and the kindle
wifi router is a cisco Linksys WRT300N, and it is a brand new Kindle received this week. I am downstairs and the router is upstairs, My computer is connected wirelessly
please follow the steps
o connect your kindle to a Wi-Fi network: Press the Home button, then press the Menu button.
Navigate to "Settings" by moving the 5-way controller down, then press the 5-way controller to select. Select "view" next to "Wi-Fi Settings"
it will display a list of detected Wi-Fi networks.
You may have to wait a moment as your Kindle detects networks in range. Kindle automatically scans for available Wi-Fi networks at periodic intervals.
Currently it detects 1 network, that is not mine and locked
this kindle is not the 3g model, as I live in Alaska and we do not have coverage
if that is not yours then the distance may be too much from your router
do you know the network name of your router
I have tried it in the same room as the router without success, also turning the router off/on as well as the modem.
you need to be in 35 feet radius of your cisco router
well within that range
ok let me start from the begining
do you have a computer conneted to this router?
yes, the one I am chatting to you on
same location as the kindle
It is not connected physically, only by wi-fi
that is ok
please follow these steps
Open a web browser such as Internet Explorer, Firefox or Safari.Type in http://192.168.1.1 into the Address bar and press Enter on your keyboard.Do not type www.
what you get?
my router ip is 192.168.2.1 during installation linksys recommends changing it from the default, my router page is open
are you in the router console?
click Wireless and select Wireless Security.
do you see the ssid name?
and the passphase
security mode is currently disabled
When I make a change I will lose my connection, as I live in an isolated area, I prefer to have an open connection.
slid the power button for 10 seconds and then release it
turn off the kindle
Security should not make a difference to finding a network.
Kindle is now powered down
that is correct
it is off
turn on the kindle now
(0) wi-fi Networks
rescan for available networks for few times on the kindle
Still nothing, I have been been doing this for 2 evenings.
Today I went into the library and used their hot spot, so I know the device works
if you change your location does it detect any other network ouside your house
ok i got it
will you be comfortable resetting the router
i will walk you through
I occationally get a very weak signal from a closed network.
The router works fine.
what is your theory
may be some virtual ports are blocked on the router through which the kindle is unable to detect the router
we will secure it if you want however resetting the router will not effect anything
I have not configured any port forwarding, norport range forwarding, and no post range triggering
I have not enabled DMZ and have a limit of 5 devices set on the router.
fine but if we reset the router to factory default i believe we can move further
if you want we can set the wpa2 security to secure your connection as well.
Will you still be here after I lose my connection and reconfigure the computer?
all you have to do is relogin to justanswer.com and i will be connected back with you
Try to connect the compuer direclty to the router an then reset your router to factory defaults, use a pen or paperclip to press and hold the Reset button for approximately 10 seconds until the Test light blinks. The router power should be turned on. Release the button and wait for the router to reboot.
Kindle now recognizes the network.
now set the security
should i walk you through
Which type WEP, WPA Personal, WPA Enterprise, WPA2 Personal, WPA Enterprise, or RADIUS
set WPA2 Personal
(sic) WPA2 Enterprise
TKIP or AES?
Select TKIP on WPA Algorithms.
Enter your desired WPA Key on the WPA Shared Key field such as “MySecretKey.” This will serve as your network key
whenever you connect to your wireless network
Click Save settings.
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