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Hi, my name's XXXXX XXXXX I'll be happy to assist you.
A little network connectivity issue, eh?
Okay, from what I gathered this PC is connected with a wire, not wirelessly, correct?
Do you know hot to find the IP address of the machine?
tell me again plz
Okay, let's hit the Windows key + R on your keyboard, and that should bring up your Run box.
Then type CMD and hit okay.
Let me know when you're there.
did that earlier with CenturyLink and it didn't show up
try it one more time and tell me what happens. . .
it recognizes which port of the gateway it is in
but no address comes up
Do you at least get the heading for Ethernet Adapter Local Area Connection?
it says "Media Disconnected"
Ah. . . . . .
yes on the heading
At your command prompt, type: ping 127.0.0.1 and hit enter.
Tell me what happens.
4 packets sent; 4 packets received
Okay, well we at least know that your network adapter is being recognized then.
Do you by any change have an extra ethernet cable?
not that long of one
only 3 foot ones
Okay. Basically if it says Media Disconnected then, just as it sounds, it's not recognizing that there's a connection from the PC to any working network device.
The cable could be a possibility, if it somehow got fried.
I tested it in the gateway
the lights blinked
And you're not getting any blinking lights on the problem PC?
Are you going through a router?
I did system restore back before the strike
no router, just Westell gateway 7500
Well that will only resolve software issues. Usually lightning strikes destroy the physical hardware, if they do any damage.
Give me one second. . .
I'm guessing the PC you're on right now is connected to the same gateway, is that right?
From what I understand, you should have a total of four ethernet ports on the gateway, is that right?
If you have any open ports, let's try another port if you haven't already done that. Because it's possible one of the ports went bad.
sorry but I tried all of that
Hmm, well that's about as far as I can take it without being there to physically put my hands on the machine. What I'm going to do is OPT OUT and return this question to the board so that some other experts can take a shot at it.