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James, Sr. Network Administrator
Category: Networking
Satisfied Customers: 15908
Experience:  Highly experienced with wireless networks and wireless equipment, LAN and networking protocols
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I am trying to hook up my ipad to the wireless router from

Customer Question

I am trying to hook up my ipad to the wireless router from Cox, there is a Linksys and a Motarola - I have entered a password XXXXX Cox and the Linksys Administrative password XXXXX neither work
Submitted: 5 years ago.
Category: Networking
Expert:  James replied 5 years ago.

1. Open a web browser window on the connected computer and type into the address bar and press enter. A window will pop up prompting you for a username and password XXXXX access the configuration page for your router. Leave the username empty, and enter admin as the password.

2. Click the Wireless tab and select Wireless Security.

3. Review/change the network key (password) and Apply Settings.

Customer: replied 5 years ago.
it didnt work - the pop up says it requres a user name
Expert:  James replied 5 years ago.
Try the administrative router password (leave the username empty still).
Customer: replied 5 years ago.
it still did not work, the pop up requires a user name in addition to the password
Expert:  James replied 5 years ago.
It doesn't, it just says so because the password XXXXX XXXXX

The only option we have, since we don't know the password, is to reset the router to defaults.

Locate the reset hole on the back of the router - it is recessed in a small hole.
Using a paperclip or pin, push the button in for 25 seconds.
Let go, and give the router a moment to boot.
Once it is up, the network's name will be Linksys, and you can login to the router by connecting to it with a network cable, launching a browser and going to
You can login with an empty user, and the password: admin

Then set a new network name and go to Wireless Security to set a new key.


Customer: replied 5 years ago.
the router is in the basement - if I reset will it be a problem with the computer we now have hooked up? our router is in the basement and it will be difficult to reset - I dont know what you mean to connect to a network cable - I need more info
Expert:  James replied 5 years ago.
You will need to reconfigure all the computers.

Let's try another method though.

On a computer that is WIRELESSLY connected to this router:

Download and install THIS wireless key finder.
Open the ZIP file, and double-click wirelesskeyview.exe

Your anti-virus may say the file isn't safe, since some anti-viruses don't like password XXXXX

This key finder will show you the network name (SSID) and the network key.


Customer: replied 5 years ago.
when i click on THIS in your message a blank page comes up - I do allow it but it is blank
Expert:  James replied 5 years ago.
Here is the direct link:
Customer: replied 5 years ago.

I opened the link you listed above but it does not have a wirelesskeyview.exe - there is wirelesskeyview application and wirelesskeyview compiled HTML help file.


this does not seem to be working - please do not charge my account. I will find another source for help.

Expert:  James replied 5 years ago.
Open the wirelesskeyview applications - that's the correct program.

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