How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask BradA1 Your Own Question
BradA1
BradA1, Computer Support Specialist
Category: Networking
Satisfied Customers: 122
Experience:  Computer Repair Shop Owner
46386123
Type Your Networking Question Here...
BradA1 is online now
A new question is answered every 9 seconds

Good Morning, My ISP is Earthlink, w/ ZyXel P600 Series modem.

Customer Question

Good Morning,
My ISP is Earthlink, w/ ZyXel P600 Series modem. I also have the Linksys WRT54G2 router. Having trouble getting the router to connect to internet, software says the router does not appear to be installed.
Any thoughts?
Thanks in advance.
Drew
Submitted: 6 years ago.
Category: Networking
Expert:  BradA1 replied 6 years ago.

Hi my name is XXXXX XXXXX welcome to JustAnswer. This is a back and forth process and if I don't help you immediately just reply back.

 

Turn off computer/laptop.

Unplug the power to the cable/dsl modem.

Unplug the power cable to the router.

Wait 1 minute and plug the power cord back into the cable/dsl modem.

Wait 1 minute and plug the power to the router in.

Turn computer/laptop back on and test.

 

Customer: replied 6 years ago.

Hey Brad,

Your initial suggestions have already been tried, repeatedly.

We need to get into the Earthlink provided Zyxel modem and my purchased Linksys router manually. I have been manually trying for quite sometime with many internet search references to get this setup, to no avail. VERY frustrated, could we work this in real time via chatting or email?

Expert:  BradA1 replied 6 years ago.

Can't do email or switch to chat but this should be just as fast. I will be here for a while.

Does the computer connect when directly connected to the zyxel?

 

Customer: replied 6 years ago.

Hey Brad,

Yes, have no problem using just the modem. Problems arise when I insert the wireless router. I currently have the modem in bridge mode.

Drew

Expert:  BradA1 replied 6 years ago.

If you stay in the waiting room you should get my answers instantly.

Log into the router by entering 192.168.1.1 in the address bar and then leave the user field blank and enter admin for the password.

 

Customer: replied 6 years ago.
Currently, I have the modem and router connected. I have an indication of limited or no connectivity on the LAC icon. When I try to connect to the router as suggested, my IE responds "IE cannot display webpage". ???
Expert:  BradA1 replied 6 years ago.

Make sure WAN cable of the router is connected to the modem and one of the LAN cables is connected to the computer or laptop.

 

OK lets totally reset the router and see if we can connect to it.

Press and hold in the little reset button on the back of the router for 30 seconds. You might need a paper clip or pen tip.

Release the reset after 30 seconds.

Wait 30 seconds.

Turn off laptop.

Unplug the power to the cable/dsl modem.

Unplug the power cable to the router.

Wait 1 minute and plug the power cord back into the cable/dsl modem.

Wait 1 minute and plug the power to the router in.

now try to go to 192.168.1.1 in the address bar.

 

Related Networking Questions