Hi, I can help you with this. You mentioned that it keeps resetting your router... Is that correct? Or do you mean that it drops the connection and then you have to reconnect?
also, does it drop the connection after laptop has been sitting idle for a while, or even while you're actively working on the laptop?
When I turned on the computer in the office this morning. The internet connection for everyone in our small office was disconnected including mine. After a few minutes the internet connection became available. Then within minutes after my computer reconnected the office internet connection again was disconnected. Only when I kept my computer powered off was everybody else able to work. This led me to conclude that the router was being affected.The disconnection occurs even while I'm actively using my laptop. I'm using a wired connection currently. The only diagnostic message from the Lenovo utilities was that a driver for the office Network drive was not installed. I used device manager to disable the network drive. Not sure if that has an affect because I noticed things became flaky at my home office before I got to work.It has degraded to the point that I cannot connect wirelessly at all.
Ok, thanks for that info. What is the brand/model of the wireless router?
The router is...
Verizon-supplied actiontec MI424-wr
but I was also having trouble at home with my linksys
ok, give me a couple of minutes to get more info on this router
well, since there is more than one computer experiencing this issue, I would first look at the router, so let me get some info on actiontec first
sure. makes sense.
Not sure if that's a router or a WAP. There's box in the closet.
I think its a router. has RJ45 connectors
It is a router
ok from the computer that's connected to this router, please try the following
open new Internet Explorer window
into the address field, type 192168.1.1 and hit Enter
you should be prompted for username/password. Enter the username/password XXXXX created during router setup
if it asks you to create username/password, then create whatever username/password XXXXX like, and make sure to write it down
once in, click on Wireless Settings at the top of the page
now, on the left, click on Basic Security Settings
ok i'm logged on
are you on Basic Security Settings screen?
ok, in Channel pull down box, what is currently selected? Is it Auto?
yes. it is automatic
click on it and select 11
then, don't change anything else
ok 11 selected
Save settings/apply changes and exit the router configuration window
we will be disconnected temp
are you still there?
so you saved settings?
Ok. Settings have been saved.
ok, try connecting to wireless again
I'm still on wire.
Ok. Let me switch profile
wireless would not power on.
Are we reconnected?
so when you switched to wireless, what happened/
Lenovo attempted to apply profile. It appeared from icon that laptop radio never powered on.
can you try to toggle the wireless switch on the laptop off then back on?
then try connecting to wireless again?
On Lenovo there is Fn key
should i unplug wire?
you can leave wire plugged in, and after successfully applying wireless profile, you can disconnect the wire to test the connection
are we still on?
so you're on wireless now?
Ok. Wireless for now.
Wonder how long it will last?
ok, how often or how soon did you get disconnected before?
within a few minutes.
ok, well you can test it as long as you'd like
basically what we did on the router
is set the channel that's preferred for data communications
I'm looking for a setting for lenovo profile for channel 11
default Auto setting is hunting for best channel, and it may set you to same channel as your cordless phone, etc
you don't need to set channel on the laptop's wireless adapter
Ok. Could cordless phone at home interfere?
because if you set it to 11 and then take your laptop to location that has wireless channel set on auto, and it happens to be channel other than 11, you won't be able to connect
so what i'd recommend you do at home, is this
connect to your LInksys router
open IE and navigate to 192.168.1.1
when prompted, leave username blank and enter "admin" for password
yup. know how
once in, click on Wireless link at the top
sorry, didn't get it
After clicking on Wireless link at the top?
then on the page below, click on Channel pull down box and set channel to 11
save settings and you're good to go
OK. I accept your answers. thanks for help. Will colleagues have problem with new channel?
shouldn't. All wireless adapters have channels set to auto by default, so unless someone changed it, they shouldn't have any issues
In office building. Other companies have wireless. Can there be channel conflict?
since those are separate routers
Ok. Can I increase your fee?
After you click Accept, there will be option to leave bonus
which is much appreciated, by the way
Well, you deserve it.
It must have taken you time to learn.
i've been in business since 1999
Is there a way to request you for other problems?
i'm pretty sure you'll have that option. If not, just mention it in the body of the question, and if I don't catch it, someone from other experts will refer it to me (or moderator will)
thank you. bye now.